topic Re: Item is Still in Process After 9 Days in Customer Care

Item is Still in Process After 9 Days

bluebellePA — Mon, 07 Sep 2020 13:30:47 GMT

Can somebody from customer care please help? I ordered several Farmhouse Fresh items on Sept. 1. The EDD says that they are due to arrive on Sept. 9 but the items are still sitting "In Process." These were for a birthday gift for a friend and they aren't going to get here before then if they haven't even been shipped. I order from the Farmhouse Fresh website directly and they get here in less than a week.. I'd like to cancel all three items from QVC if there is a way to do so.

Re: Item is Still in Process After 9 Days

Susan-QVC — Mon, 07 Sep 2020 14:27:01 GMT

@bluebellePA wrote:

Can somebody from customer care please help? I ordered several Farmhouse Fresh items on Sept. 1. The EDD says that they are due to arrive on Sept. 9 but the items are still sitting "In Process." These were for a birthday gift for a friend and they aren't going to get here before then if they haven't even been shipped. I order from the Farmhouse Fresh website directly and they get here in less than a week.. I'd like to cancel all three items from QVC if there is a way to do so.

@bluebellePA We will check on the orders for you and follow up by email.

Susan

Re: Item is Still in Process After 9 Days

bluebellePA — Wed, 09 Sep 2020 00:19:43 GMT

Have you found out anything regarding these orders? There were two Farmhouse Fresh orders that I placed.

Re: Item is Still in Process After 9 Days

Bigfork — Wed, 09 Dec 2020 00:48:49 GMT

I have been ordering less and less from QVC these days for the same reason. Finally placed one order to try again and it is sitting now for 5 days "in process." My business for online orders is truly going elsewhere lately since this is not improving with QVC. For goodness sake , in the pandemic you would think QVC could do better and hire more staff or improve this lest they sink in business and lose people wanting to order more. They really seem to not care.

Re: Item is Still in Process After 9 Days

chessylady — Wed, 09 Dec 2020 00:52:33 GMT

I just received a package from QVC. I looked it up in my account and it showed still processing, never received a shipment notification. But I would rather get the package than the notifications.

Re: Item is Still in Process After 9 Days

chiclet — Thu, 10 Dec 2020 11:06:52 GMT

I have two orders still in processing. I think I ordered them on 12/2/2020.