topic Re: Hosts Comments About Shipping? in Customer Care

Hosts Comments About Shipping?

Gorgf — Tue, 08 Dec 2020 12:17:48 GMT

Nancy H. spoke about gifts arriving in 10 days this A.M. I guess she and others really do not know what is currently going on? I am waiting 10 for three items to ship much less arrive in 10 days! I have heard posters mention this issue that the In Process and Preparing Your Order takes weeks sometimes. Ten years ago this could be true but not this year.

I just felt like she was so out of touch as to reality!! I'd rather not hear statements that are obviously not possible or true regarding receiving orders.

Re: Hosts Comments About Shipping?

DianeFL — Tue, 08 Dec 2020 12:37:36 GMT

I agree. I ordered one Spiderman and one Batman helicopter toys on Nov 27th. I received the Spiderman one but the Batman is still stuck in CA and they were both shipped out on the same day! If it's not here by the 21st then I am sending the Spiderman back and will return the Batman when it gets here. They are for my two grandsons who are brothers so I can't very well give one his and not the other.

Re: Hosts Comments About Shipping?

Peaches McPhee — Tue, 08 Dec 2020 12:45:51 GMT

Dan was talking about delivery delays the other day, due to the situation at the delivery partners.

Re: Hosts Comments About Shipping?

Gabidog — Tue, 08 Dec 2020 13:02:13 GMT

USPS shipping from AZ to PA took 22 days at a charge of $27. The package tracking ended at Philadelphia and I filled out the search form which seemed useless. USPS system is broken. There is an order sitting at my local post office for now four days without a delivery date. In my opinion the USPS should stop shipping all packages until the system is overhauled to accommodate online ordering.

Re: Hosts Comments About Shipping?

millieshops — Tue, 08 Dec 2020 13:08:09 GMT

some of us wouldn’t have the slightest idea there is any problem unless we read the forums or know someone who has had issues.

Re: Hosts Comments About Shipping?

Gorgf — Tue, 08 Dec 2020 14:03:31 GMT

@Peaches McPhee Glad to hear a Host who is realistic and aware of the present shipping issues and delays. I dont even them mind saying arriving before Christmas, but 10 days is very very rare. Some customers may think 10 days is normal this year and out of touch.....

Re: Hosts Comments About Shipping?

Tribesters — Tue, 08 Dec 2020 14:20:45 GMT

@Gorgf

I have actually been very pleased with QVC's shipping so far this holiday season. My orders have shipped quickly & been received in a few days. I'm thinking they were all received about a week after ordering. Kudos to QVC!

I am, however, very concerned about my upcoming order of Mrs. Prindables apples. When I ordered the TSV in October I wanted them as close to Christmas as possible. Now I'm not sure shipping 12/14 is a good idea. They're perishable so should get an expedited shipping-right? Well my auto-delivery bagels are supposed to ship 2nd day air but have all shipped UPS ground. I don't think UPS ground will work for this time of year. Debated cancelling them. Not sure who will even be coming home for Christmas this year & when. I don't want to pay to ship them individually to people after I receive them. Too costly. I can't eat all 10 apples myself... Wish I had a crystal ball to see when they would arrive & when I would see my friends/family to hand them out.

Re: Hosts Comments About Shipping?

ScrapHappy — Tue, 08 Dec 2020 14:25:48 GMT

I was at the post office yesterday. My husband sells stuff on EBAY. I was in line for an hour. The line went from one side of the building to the other. The place where you can just drop off you package or box because it's prepaid and ready to go was full (two of them). People couldn't put any more in there so there was a cart outside a door which was filled way beyond the top. It had to be over 6 feet tall. Only 3 post office employees working the walk up windows. It was a mess.

Re: Hosts Comments About Shipping?

RespectLife — Tue, 08 Dec 2020 15:17:01 GMT

@Gorgf wrote:
Nancy H. spoke about gifts arriving in 10 days this A.M. I guess she and others really do not know what is currently going on? I am waiting 10 for three items to ship much less arrive in 10 days! I have heard posters mention this issue that the In Process and Preparing Your Order takes weeks sometimes. Ten years ago this could be true but not this year.

I just felt like she was so out of touch as to reality!! I'd rather not hear statements that are obviously not possible or true regarding receiving orders.

They are NOT false statements and they ARE possibly true. Some ppl DO receive their orders in 10 days.

You can't speak for every item shipped. There are thousands and thousands of orders placed every day. You are accusing her of being out of touch when you could not possibly know how fast anyone but you are receiving your items.

Sorry yours are not arriving as quick, but I have definitely received some of my orders that fast. Some not.

I just wouldn't nitpick on every statement they make. They are sales ppl and are paid to sell, A LOT! They are certainly not going to say we have no idea IF or When you Might get your order!

Re: Hosts Comments About Shipping?

mac116 — Tue, 08 Dec 2020 16:59:51 GMT

To me, this is a case of the hosts being unaware of the shipping difficulties. Before Covid, some would say that your item would be there in a few days. I don't think of 7-10 days as being a "few". I've always thought that the hosts were given talking points, and stuck to them, whether they were true in real life.

The shipping situation at QVC has caused me to shop elsewhere. I'm not good with handling the aggravation.

Re: Hosts Comments About Shipping?

Kachina624 — Tue, 08 Dec 2020 17:28:40 GMT

I haven't ordered anything except clothing items but I've received all my orders within 7 days. I've been amazed at how fast some have arrived. I think probably many imported toys and gift items may not have arrived at t h e warehouse for shipping as scheduled.

Re: Hosts Comments About Shipping?

MalteseMomma — Tue, 08 Dec 2020 17:41:56 GMT

I don't even want some of the things I ordered back in NOV. anymore!!!

It is NOT the shipping ,it seems to be the PROCESSING in my case!

Re: Hosts Comments About Shipping?

Foxxee — Tue, 08 Dec 2020 18:32:41 GMT

Not all orders are consistently taking too long.

Most of QVC's orders have been processed in 2-3 days. I have one in "preparing" for 4 days...not that long.

There were two delivered from QVC that said "in process" on my order. Those orders were charged the next day.

Most of my delays are at my local post office where I have had a few orders sit for over 3 weeks. Others arrive on time.

One Fedex "on the truck - to be delivered today" three times, was delivered yesterday.

UPS deliveries have been on time.

From what I see, the problem became serious when UPS put limits on retailers. Those retailers had no other choice than to use USPS and Fedex. They can't handle all of them either.

Re: Hosts Comments About Shipping?

Nataliesgramma — Tue, 08 Dec 2020 20:24:51 GMT

They are saying guaranteed delivery by Christmas on some items that I just noticed today......

Oh boy....good luck with that

Re: Hosts Comments About Shipping?

mac116 — Tue, 08 Dec 2020 21:20:22 GMT

I need to understand the guarantee. If you DON'T get it in time for Christmas:

Is it free?

Do they credit your account for the shipping charges?

Do they send you something to compensate?

Of course NOT! The guarantee means NOTHING. They cannot guarantee what happens with shipping companies. So don't say it.

Re: Hosts Comments About Shipping?

tcinpc — Tue, 08 Dec 2020 22:08:37 GMT

I agree 100 percent! QVC and all sites should STOP using the USPS. I have 3 items that were shipped back in November and no updated on tracking numbers for 3 or 4 days. They were all supposed to be delivered by last Friday or yesterday and have no idea on a realistic delivery date.

Re: Hosts Comments About Shipping?

DebPA3 — Tue, 08 Dec 2020 22:30:09 GMT

I live 2 and 1/2 hours from QVC, and I have had more than a couple items take 20-25 days to get here from point of order. They are trickling in now, but most will be returned, because the kids and grandkids boxes for Christmas needed to be sent Monday morning.

I believe a great deal of the delay is in the shipping contracts QVC has, using the blended delivery systems with UPS and USPS. I'm sure the delivery priority for the "hand off" system is really low.

I know it's bad all over, but the delays with other online merchants is nowhere near QVC's performance. Sure, the normal 3-5 days is now 7-10 with other merchants, but not 25 days!

I see the "guaranteed Christmas Delivery" banner with today's Berkshire throws; and just don't see how that is possible. Happy Holidays everyone!

The service has been bad, no one seems to know what is going on and where yoComments About Shipping?

ccarole — Tue, 08 Dec 2020 22:59:18 GMT

@Gorgf wrote:
Nancy H. spoke about gifts arriving in 10 days this A.M. I guess she and others really do not know what is currently going on? I am waiting 10 for three items to ship much less arrive in 10 days! I have heard posters mention this issue that the In Process and Preparing Your Order takes weeks sometimes. Ten years ago this could be true but not this year.

I just felt like she was so out of touch as to reality!! I'd rather not hear statements that are obviously not possible or true regarding receiving orders.