topic Dec 2020: Why no confirmation emails? in Customer Care

Why no confirmation emails?

dixiechickin — Thu, 02 Jan 2020 04:01:14 GMT

I've been a QVC customer for ten years or more and I never receive any kind of confirmation email on any of my orders, no confirmation that I placed an order, no notification of shipping, and also no notifications when something was returned. So I never know what my order status is, I have to go into my account order status to see what's going on. This is something most all companies do when an order is placed, so why not QVC?

Re: Why no confirmation emails?

rms1954 — Thu, 02 Jan 2020 04:15:23 GMT

You have a concern after 10 years?

Re: Why no confirmation emails?

lizzief — Thu, 02 Jan 2020 04:21:02 GMT

Suspect they need to have your contact information in order to send you confirmation. Sign in to your account and then go to Settings and enter the missing information.

Re: Why no confirmation emails?

GCR18 — Thu, 02 Jan 2020 04:24:47 GMT

Check email settings in your account.

Re: Why no confirmation emails?

x Hedge — Thu, 02 Jan 2020 04:49:54 GMT

go to your account, set up your

"Mobile & email preferences" by checking the box saying you want emails for order status.

edit- to add @dixiechickin

Re: Why no confirmation emails?

millieshops — Thu, 02 Jan 2020 11:49:07 GMT

@dixiechickinI'd say the advice you got re:email settings is correct because I did get email confirmations when I made my December orders and later when each shipped.

On the hurrah side - both orders arrived days before they were promised, well in time for the holiday and the tracking info was even accurate!

Re: Why no confirmation emails?

Imaoldhippie — Thu, 02 Jan 2020 13:46:57 GMT

I get them each time I order and when they are shipped.

Have you checked to see if your email addy is correct on your QVC information? Could they possibly be going to your spam folder? Check your email account to see if they are being blocked.

Re: Why no confirmation emails?

riley1 — Thu, 02 Jan 2020 16:53:01 GMT

I ordered something on Monday and got a confirmation notice.

Re: Why no confirmation emails?

Mindy D — Thu, 02 Jan 2020 19:33:46 GMT

@dixiechickin wrote:
I've been a QVC customer for ten years or more and I never receive any kind of confirmation email on any of my orders, no confirmation that I placed an order, no notification of shipping, and also no notifications when something was returned. So I never know what my order status is, I have to go into my account order status to see what's going on. This is something most all companies do when an order is placed, so why not QVC?

I have the same problem and I’ve contacted Q in writing and by phone twice. They told me I should not have this issue because they are sending confirmation emails to customers and that they have checked my settings and I should be getting them. Since then, they have made no effort to rectify the problem. I’ll be writing them again, once my internet is fixed and mentioning the timeline and other contacts in my communication.

Re: Why no confirmation emails?

x Hedge — Thu, 02 Jan 2020 22:24:38 GMT

To be clear as QVC mud, this option isn't in your email settings which are reached thru your icon at the top of the page, or by going to My Settings or Preferences, left column under Quick Links.

Oh no.

This is under your other Settings, which you reach by going to

My Account.

There you will find another Settings, and in that listing look for Mobile and Email Preferences.

Tap that, check to see the email addy shown there is correct, then tap/click on the little box for Order Status and Customer Service.

And of course, allow up to two weeks for your change to take effect.

Dec 2020: Why no confirmation emails?

Stef in FL — Fri, 04 Dec 2020 00:47:28 GMT

Add me to the list of people no longer receving email confirmations of my orders.
I called customer service last month, they updated my account.
I placed an order November 30th and once again, no email confirmation of my order, that it had been shipped or anything. What's going on?
I've checked the setting in my account and I should receive a notice..

Re: Dec 2020: Why no confirmation emails?

debfau — Fri, 04 Dec 2020 21:41:12 GMT

@Stef in FL wrote:
Add me to the list of people no longer receving email confirmations of my orders.
I called customer service last month, they updated my account.
I placed an order November 30th and once again, no email confirmation of my order, that it had been shipped or anything. What's going on?
I've checked the setting in my account and I should receive a notice..

You might want to check to make sure it didn't end up in your emails SPAM folder.

Re: Dec 2020: Why no confirmation emails?

Sage04 — Sat, 05 Dec 2020 01:24:47 GMT

I've even received emails letting me know when my order is "out for delivery". Didn't notice this until recently, even though I can check my account and also get the information from "informed delivery" throught the Post office.

So I get three emails from QVC per order. Confirmation, shipped and out for delivery.

Re: Why no confirmation emails?

riley1 — Sat, 05 Dec 2020 12:57:33 GMT

Old post bumped up.

Re: Why no confirmation emails?

bonnie f — Sun, 06 Dec 2020 11:34:05 GMT

i use tp get emails a longtime ago. i'd say the past 8 or so months i get nothing. i keep coming back in here to check if it was shipped. even placing my order... nothing...

Re: Why no confirmation emails?

diane y — Sun, 06 Dec 2020 21:26:01 GMT

I had the same problem, but realized they were going into my SPAM folder.