topic Re: MODS in Customer Care

MODS

weight watcher — Sun, 29 Nov 2020 00:29:32 GMT

I had a strange telephone call with a CS representative regarding the Price Guarantee on Item No. a390843 reduced from $57.00 to $5124. I purchased two of them on 11/21 and the CS said he would credit me $16.00. ?? I don't think this is correct.

On the same call, Item A381744 purchased on 11/15 was reduced from $44.90 to $33.28. The CS representativew said he would credit my account $20.00?????

He asked for a MC or Visa credit card no and I told him you had my amex no and that's how I purchased these items. He sounded very strange and I'm concerned. Please advise asap. Thank you.

Re: MODS

Barbara-QVC — Sun, 29 Nov 2020 00:39:48 GMT

@weight watcher

Please email the order numbers in question to QVCSocialTeam@qvc.com and we would be happy to check on this for you.

Barb

Customer Care

Re: MODS

weight watcher — Sun, 29 Nov 2020 00:44:38 GMT

Barbara, thank you for your prompt reply but, while waiting for it, I was so upset I called CS again and spoke to another rep who straightened it out, I hope.

If you'd like more detials I would be happy to send them. Thanks again.

Re: MODS

Barbara-QVC — Sun, 29 Nov 2020 00:48:54 GMT

@weight watcher

I am glad that you were able to get things straightened out.

Barb