topic Re: Can't Track Return in Customer Care

Can't Track Return

NickNack — Wed, 25 Nov 2020 16:10:07 GMT

I returned something two days ago. When I click on "Track Your Return" it says "Hmm something went wrong." Is this going to be fixed?

Re: Can't Track Return

Anonymous — Wed, 25 Nov 2020 16:15:38 GMT

@NickNack We're showing the package was picked up by the shipping agent today. You'll more that likely see return tracking in a day or two. Cindy

Re: Can't Track Return

NickNack — Wed, 25 Nov 2020 16:17:08 GMT

Thank you @Anonymous . I can usually still get tracking information if only to say "dropped off." I thought something was wrong with the site. I'm glad you can see it.

Re: Can't Track Return

Lipstickdiva — Wed, 25 Nov 2020 17:00:02 GMT

@Anonymous , I returned 2 items together, the way they were shipped to me, on Monday, November 16th and it doesn't look like my return is even in the system a week and a half later?

Re: Can't Track Return

Anonymous — Wed, 25 Nov 2020 17:22:29 GMT

@Lipstickdiva Please email us the order info-QVCSocialTeam@qvc.com and we'll check tracking. Cindy

Re: Can't Track Return

Lipstickdiva — Wed, 25 Nov 2020 17:45:52 GMT

@Anonymous wrote:
@Lipstickdiva Please email us the order info-QVCSocialTeam@qvc.com and we'll check tracking. Cindy

@Anonymous , I just sent an e-mail. Thank you very much.

Re: Can't Track Return

Lipstickdiva — Wed, 25 Nov 2020 17:59:56 GMT