topic Can A Moderator Please Help Me in Customer Care

Can A Moderator Please Help Me

NicksmomESQ — Tue, 24 Nov 2020 21:14:03 GMT

I've been trying to get through to customer service .Once I was placed on indefinite hold & once when I finally got through I was cut off.

On 10/29 I received A352643.A Logo Lounge French Teri top xs in the lavender stone color.On 10/30 I handed the package back to my mailman to return to QVC for an exchange. It was too big & I wanted to exchange it for an xxs.
It's been over 3 weeks. I can't seem to track the return & I've never received the exchange. Can someone please check into this & provide me with an update? Thank you.

Re: Can A Moderator Please Help Me

Love my grandkids — Tue, 24 Nov 2020 21:31:01 GMT

@NicksmomESQ Send an email to QVCSocialTeam@qvc.com with all pertinent information.

Re: Can A Moderator Please Help Me

NicksmomESQ — Tue, 24 Nov 2020 22:14:00 GMT

@Love my grandkids I have so much going on that I forgot that I can email them. Thanks for the reminder.

Re: Can A Moderator Please Help Me

Kinski-QVC — Tue, 24 Nov 2020 22:15:23 GMT

Hi @NicksmomESQ

I'm truly sorry for the experience. Please email us QVCSocialTeam@qvc.com and a member of the team will be glad to help with the missing return.

Kinski, Customer Care

Re: Can A Moderator Please Help Me

NicksmomESQ — Tue, 24 Nov 2020 22:20:59 GMT

@Kinski-QVC I sent the email & @Wayne-QVC responded already . Thank you.