topic Re: Need Moderator Advice in Customer Care

Need Moderator Advice

hellodali — Mon, 23 Nov 2020 00:50:07 GMT

I was looking through my orders and see the Townew Trash Can is now on an unbelievable Black Friday sale. I purchased it on November 3, 2020 and received it on November 7, 2020. The price I paid was $97.72 and the shipping charge was $7.50.

It is now selling for $81.43 with free shipping. The total difference is almost $25.00! I have only had this item for 15 days and, needless to say, am disappointed in the maor difference in such a short time.

Can you please tell me who I can contact to get an adjustment? Any assistance you can give me would be much appreciated!

Re: Need Moderator Advice

Vianney — Mon, 23 Nov 2020 00:53:07 GMT

Just call customer service and ask for an adjustment. They are usually very good about making them.

Re: Need Moderator Advice

Beth-QVC — Mon, 23 Nov 2020 00:55:23 GMT

@hellodali

We will be happy to assist you. Please send the details to QVCSocialTeam@qvc.com and we will take care of this promptly.

Beth QVC

Re: Need Moderator Advice

hellodali — Mon, 23 Nov 2020 01:08:01 GMT

@Beth-QVC - Thank you so much! I'm sending all the info to you now. I really appreciate your quick response. You guys are great!!

Happy Thanksgiving!

Re: Need Moderator Advice

hellodali — Mon, 23 Nov 2020 01:37:33 GMT

@Beth-QVC Thank you so much!

For anyone who reads this thread, please know what a great group of mods we have. I can't remember the last time I had such wonderful customer service!

@Vianney Thank you for your reply. I really appreciate it!