topic Return in Customer Care

Return

luvsshopping — Sat, 21 Nov 2020 16:32:33 GMT

How long does it take to credit my return purchased with a gift card? Tracking shows it was received at QVC warehouse November 1 and this is November 21. I will not make another purchase until I see that my return has been credited.

Re: Return

dazzlingdiane — Sat, 21 Nov 2020 16:46:39 GMT

@luvsshopping wrote:
How long does it take to credit my return purchased with a gift card? Tracking shows it was received at QVC warehouse November 1 and this is November 21. I will not make another purchase until I see that my return has been credited.

The Q is notorious for taking a long time for return credits -- maybe 2 months. They have lost a lot of customers for that reason. I suggest you contact qvc.socialteam@qvc.com. They should be able to help you.

Re: Return

luvsshopping — Sat, 21 Nov 2020 17:51:26 GMT

Dazzlingdiane, Thanks so much - i'll do that

Re: Return

luvsshopping — Sun, 22 Nov 2020 14:03:49 GMT

I was told by QVC social yesterday that my return was received and a credit was issued. Where would I see this? It is not on my order status page

Re: Return

Kim-QVC — Sun, 22 Nov 2020 15:13:42 GMT

@luvsshopping wrote:

I was told by QVC social yesterday that my return was received and a credit was issued. Where would I see this? It is not on my order status page

Hi @luvsshopping it typically takes 3-5 days for the refund to post to the credit card. If you have additional concern, please email us at QVCSocialTeam@qvc.com - Kim