topic Re: Moderator, please help! in Customer Care

Moderator, please help!

pupwhipped — Sat, 21 Nov 2020 14:26:13 GMT

Moderator, I need help please. I've sent an email (twice now) to the address I've always used for QVC Social Team assistance with orders. I got a notice that the email was undeliverable. What's up with that...has the address changed?? Can you help me? Please tell me this feature is still available to us as it's one of the best things going here.

Thank you!

Re: Moderator, please help!

itsmagic — Sat, 21 Nov 2020 14:30:30 GMT

I had the same thing happen to me this morning.

Re: Moderator, please help!

Josmad — Sat, 21 Nov 2020 14:35:54 GMT

I have been having the same issue this morning. I sent 3 emails and they have all come back as undeliverable.

Re: Moderator, please help!

Kim-QVC — Sat, 21 Nov 2020 15:09:03 GMT

@pupwhipped wrote:

Moderator, I need help please. I've sent an email (twice now) to the address I've always used for QVC Social Team assistance with orders. I got a notice that the email was undeliverable. What's up with that...has the address changed?? Can you help me? Please tell me this feature is still available to us as it's one of the best things going here.

Thank you!

Good morning, thank you for posting with us here in our Community Customer Care forum today. I apologize that is happening. I have opened a service request for this issue and will post here when it has been resolved. Thank you for your patience as we work to resolve. If help is needed immediately please call our Customer Service team directly at 800.367.9444. Thank you -Kim

Re: Moderator, please help!

pupwhipped — Sat, 21 Nov 2020 16:54:15 GMT

@Kim-QVC, thanks very much for your reply. I will sit tight and hopefully it will be resolved soon. FWIW, using the email address "social.team@QVC.com" that I've always used in the past, it now goes to this and is undeliverable:

www.qvc.com

(484) 701-1000

Re: Moderator, please help!

riley1 — Sat, 21 Nov 2020 20:11:11 GMT

@pupwhipped - here is the correct addy to reach the Social Team:

QVCSocialTeam@qvc.com

Hope this helps.

Re: Moderator, please help!

Josmad — Sat, 21 Nov 2020 21:08:12 GMT

@pupwhipped wrote:
Moderator, I need help please. I've sent an email (twice now) to the address I've always used for QVC Social Team assistance with orders. I got a notice that the email was undeliverable. What's up with that...has the address changed?? Can you help me? Please tell me this feature is still available to us as it's one of the best things going here.

Thank you!

It seems to be working ok now.

Re: Moderator, please help!

pupwhipped — Sat, 21 Nov 2020 21:18:47 GMT

Well dang, @riley1, that indeed did work. Thank you. I've used the other address in the past with no issues so I don't know...it was the only one I had. In fact, I just now got a reply from Moderator Beth and when I highlight the email address from her it's the one I mentioned. I don't have a clue here but all's well that ends well, I guess.Thanks again!