topic Re: “Free Shipping”? in Customer Care

“Free Shipping”?

Skyegirl21 — Sat, 21 Nov 2020 12:54:35 GMT

I have 4 items in my cart now and only 1 has free shipping. It is disappointing and Somewhat deceptive to advertise " Free shipping on Everything", when MANY exclusions apply- Please advise. Thank you.

Re: “Free Shipping”?

KingstonsMom — Sat, 21 Nov 2020 12:58:10 GMT

That only applies to items in the "Black Friday Before Black Friday" event as the banner says in small print above "Free Shipping".

Re: “Free Shipping”?

Krimpette — Sat, 21 Nov 2020 13:05:32 GMT

Leah just said free shipping on everything. There was also a brief pop-up in the lower right corner that said free shipping on everything.

Re: “Free Shipping”?

Skyegirl21 — Sat, 21 Nov 2020 13:06:31 GMT

Thx. Ok I get it, but still kinda deceptive IMO- Not purchasing them!

Re: “Free Shipping”?

cingisbelieving — Sat, 21 Nov 2020 13:23:02 GMT

That happens sometimes. Go to checkout and the shipping should drop off.

Re: “Free Shipping”?

Shop Too Much — Sat, 21 Nov 2020 13:35:02 GMT

No deception. Free shipping on everything. When you click "Add to Cart," sometimes the shipping still shows. Click on "Checkout" and the shipping goes away.

Re: “Free Shipping”?

KingstonsMom — Sat, 21 Nov 2020 13:50:46 GMT

@cingisbelieving and @Shop Too Much

You are correct. I just put an item that was not a 'Black Friday event' price and showed shipping in my cart, but when I proceeded to checkout, the shipping dropped off and showed $0 shipping.

Re: “Free Shipping”?

KingstonsMom — Sat, 21 Nov 2020 13:55:39 GMT

@Skyegirl21

Just making sure you see the updates to your OP, it is free shipping on everything, the shipping shows in your cart, but when you proceed to checkout, the shipping drops off.

The banner is what's misleading, saying that it applies to 'Black Friday' event prices.

Happy shopping!

Re: “Free Shipping”?

CAcableGirl2 — Sat, 21 Nov 2020 15:00:43 GMT

@Skyegirl21 Continue farther along in the checkout process and the shipping costs should drop off.

Re: “Free Shipping”?

Skyegirl21 — Sat, 21 Nov 2020 23:42:32 GMT

Thank you all! Yes, you were correct. The shipping fees did fall away at checkout! I got what I wanted!! 🎁🙌🏻❣️

Re: “Free Shipping”?

Lynnabby — Mon, 30 Nov 2020 14:01:21 GMT

I ordered something yesterday and it is now on free shipping. How do I get my shipping refunded? I can't cancel.

Re: “Free Shipping”?

Susan-QVC — Mon, 30 Nov 2020 14:42:25 GMT

@Lynnabby wrote:

I ordered something yesterday and it is now on free shipping. How do I get my shipping refunded? I can't cancel.

@Lynnabby Good Morning, email us back when the order ships and we will be happy to refund shipping.

Susan

Re: “Free Shipping”?

Lynnabby — Mon, 30 Nov 2020 15:27:55 GMT

Thank you.

Re: “Free Shipping”?

Lynnabby — Fri, 04 Dec 2020 04:22:09 GMT

The order has shipped. Order number ****** on 12/3

Please refund shipping.

**edited to remove personal information (order number)

Re: “Free Shipping”?

Barbara-QVC — Fri, 04 Dec 2020 04:24:46 GMT

@Lynnabby I have refunded $5.50 to your original pay method.

Barb

Customer Care

Re: “Free Shipping”?

Lynnabby — Fri, 04 Dec 2020 04:25:35 GMT

Thank you again.

Re: “Free Shipping”?

Susan Louise — Sun, 06 Dec 2020 18:08:56 GMT

There is a 'flash deal' of FREE S&H for the next few hours. I just ordered the Lug 'puddle jumber 3' in the brushed black - F14168

Happy camper!

Re: “Free Shipping”?

SurferWife — Sun, 06 Dec 2020 18:21:10 GMT

Alas...HI & AK are not included.

Re: “Free Shipping”?

mardy — Fri, 11 Dec 2020 22:15:49 GMT

How can QVC offer free shipping guaranteed by Christmas? No way...I have 4-5 items that in the last 2 weeks have paid for shipping and still not here. I recently ordered
TILI try me, Shawns favorites, was preparing my order for awhile, now shipped on the

Dec 10, delivery expected Dec 24? WHAT, Christmas Eve, really?? Don't order if you plan on giving as Christmas gifts...not going to happen especially now with all the mailing issues.