topic Re: Need Help Regarding My Delivery Yesterday in Customer Care

Need Help Regarding My Delivery Yesterday

staciesmom — Tue, 17 Nov 2020 12:13:29 GMT

Can one of the QVC Customer Care Team Members please contact me about my Homeworx delivery? My candles arrived out of the vessels and 1 wick clip on each is completely broken off. I have pictures. Thank you.

Re: Need Help Regarding My Delivery Yesterday

sligo — Tue, 17 Nov 2020 12:40:07 GMT

@staciesmom, Please may I ask a question on your message? When checking my order states "peparing order" Does this mean order is evenually waited list or canceled? I am completely confused. It is to be a gift and of course order also states cannot be canceled. Has this happened to any of you, my friends? Is order ever received. Thank you

Re: Need Help Regarding My Delivery Yesterday

Mz iMac — Tue, 17 Nov 2020 12:44:08 GMT

@staciesmom

@sligo

Suggest you both send an email to: QVCSocialTeam@qvc.com

Include your ORDER NUMBER in the email. The MODS will sort this out for you.

Re: Need Help Regarding My Delivery Yesterday

Susan-QVC — Tue, 17 Nov 2020 12:55:41 GMT

@staciesmom wrote:

Can one of the QVC Customer Care Team Members please contact me about my Homeworx delivery? My candles arrived out of the vessels and 1 wick clip on each is completely broken off. I have pictures. Thank you.

Good Morning @staciesmom, I am sorry the order was received defective. Unfortunately we have no stock to send a replacement so we've issued a refund.

My apologies for the disappointment,

Susan

Re: Need Help Regarding My Delivery Yesterday

Susan-QVC — Tue, 17 Nov 2020 12:58:31 GMT

@sligo wrote:

@staciesmom, Please may I ask a question on your message? When checking my order states "peparing order" Does this mean order is evenually waited list or canceled? I am completely confused. It is to be a gift and of course order also states cannot be canceled. Has this happened to any of you, my friends? Is order ever received. Thank you

@sligo We can clear this up for you, please provide just the "item number" here, I will be happy to take a look.

Susan

Re: Need Help Regarding My Delivery Yesterday

sligo — Tue, 17 Nov 2020 16:59:43 GMT

@susan-QVC, I appreciate your sincere help.

Re: Need Help Regarding My Delivery Yesterday

sligo — Tue, 17 Nov 2020 16:59:20 GMT

@Susan-QVC Susan, it is the item with red flowers not the orange ************. I sincerely appreciate your kind help. As you can tell I am extremely anxious. I'm sorry to be a bother.

Re: Need Help Regarding My Delivery Yesterday

Susan-QVC — Tue, 17 Nov 2020 17:03:32 GMT

@sligo wrote:

@Susan-QVC Susan, it is the item with red flowers not the orange ************. I sincerely appreciate your kind help. As you can tell I am extremely anxious. I'm sorry to be a bother.

@sligo The order is in process now, it is being prepared for shipping. I see no issues meeting the estimated delivery date of 11/24.

Have a great afternoon,

Susan

Re: Need Help Regarding My Delivery Yesterday

sligo — Tue, 17 Nov 2020 17:38:29 GMT

@Susan-QVC I only hope the management understands that their loyal customers appreciate Susan, Melvin and all the mods. These mods are always there when you need help. THEY ARE ON THE BALL!!!!! A sincere thank you to each of the mods.

Re: Need Help Regarding My Delivery Yesterday

Kachina624 — Tue, 17 Nov 2020 18:35:15 GMT

@sligo wrote:
@staciesmom, Please may I ask a question on your message? When checking my order states "peparing order" Does this mean order is evenually waited list or canceled? I am completely confused. It is to be a gift and of course order also states cannot be canceled. Has this happened to any of you, my friends? Is order ever received. Thank you

@sligo. "Preparing" generally means getting it ready. How could you possibly construe this to mean wait listed or canceled?