topic Re: Order not received in Customer Care

Order not received

weight watcher — Fri, 08 Dec 2017 16:02:34 GMT

According to the computer my order was delivered yesterday at 10:50am however it was not delivered to me. Getting through to the Post Office is impossible, they simply do not answer the telephone. I've let it ring and ring and ring. Can you please help me? I have the tracking number. Thank you, I appreciate your assistance.

Re: Order not received

Kim-QVC — Fri, 08 Dec 2017 16:20:40 GMT

@weight watcher wrote:

According to the computer my order was delivered yesterday at 10:50am however it was not delivered to me. Getting through to the Post Office is impossible, they simply do not answer the telephone. I've let it ring and ring and ring. Can you please help me? I have the tracking number. Thank you, I appreciate your assistance.

Good morning @weight watcher Please email us at QVCSocialTeam@qvc.com to discuss which order you are checking on, thank you. ~Kim

Re: Order not received

bmorechick — Fri, 08 Dec 2017 16:25:31 GMT

hello - i may be able to shed some light for you based on my recent experience. I ordered an item (not qvc) that also showed it was delivered to me. However, after many attempts to reach the local post office (yep, rings and rings and then cuts you off), I finally got someone who tracked it for me. The GPS on the mail truck timed the driver delivering my package to a different street about 3 blocks away, with the same house number. It was scanned and delivered to them. Now, you would think the folks who live there would return it to their mailbox for re-delivery, but no. The postal agent had to knock on the door to actually physically retrieve the box. I eventually got my stuff.

Try a smaller post office branch rather than the main one. That's how I got an answer. They picked up right away. Good Luck to you

Re: Order not received

OKPrincess — Fri, 08 Dec 2017 17:08:23 GMT

@bmorechick I've had the same thing happen to me. I live on Place which is a cul de sac but it's delivered to Avenue. This is so frustrating. But QVC has always been a great help to me. Thank goodness for tracking by USPS too.

Re: Order not received

Nightowlz — Fri, 08 Dec 2017 17:21:22 GMT

@bmorechick wrote:
hello - i may be able to shed some light for you based on my recent experience. I ordered an item (not qvc) that also showed it was delivered to me. However, after many attempts to reach the local post office (yep, rings and rings and then cuts you off), I finally got someone who tracked it for me. The GPS on the mail truck timed the driver delivering my package to a different street about 3 blocks away, with the same house number. It was scanned and delivered to them. Now, you would think the folks who live there would return it to their mailbox for re-delivery, but no. The postal agent had to knock on the door to actually physically retrieve the box. I eventually got my stuff.

Try a smaller post office branch rather than the main one. That's how I got an answer. They picked up right away. Good Luck to you

@bmorechick Yes that actually does happen. If a pkg shows out for delivery plus shows delivered & I did not get it I'm on the phone with the Post Office. They have had to call the mailman to go get my package & deliver it to me. LOL!!!

Our previous mailman would get off a house so everyone down the street had each others mail. That was bad for us since ours was left in the neighbors box which had a locked box so we could not retrieve our mail. When we asked them for it they told us they did not have any of our mail & if they did they would throw it in the trash?

Re: Order not received

ahoymate — Fri, 08 Dec 2017 17:34:36 GMT

weight watcher - good luck. I never received my order. There is NO USPS tracking detail. Only UPS. QVC doesn't have USPS tracking, so they say. Perhaps USPS delivered my order to the wrong address and it was not reported, thus someone got my order. No replacement available from QVC(((( QVC needs to upgrade their S&H so we can track the order the entire process. Most all vendors do this.

Terrible, terrible service(((

Re: Order not received

LoveMyBaby — Fri, 08 Dec 2017 18:01:39 GMT

I've had this happen numerous times, mostly by UPS, but a few times by the USPS too. Tracking says delivered but it wasn't.

Knock on wood, Ive learned not to panic, I've always received the items the following day. No explanation given.

Re: Order not received

janz — Fri, 08 Dec 2017 18:06:35 GMT

@LoveMyBaby

Probaby on truck to be delivered and either didn't have time or forgot to leave it. Regardless, they fasified records, possibly so supervisors wouldn't know they did not complete their job.

Re: Order not received

LoveMyBaby — Fri, 08 Dec 2017 18:12:21 GMT

@janz

Most likely 👍🏼

Re: Order not received

ahoymate — Fri, 08 Dec 2017 18:14:46 GMT

It's been a month now & no-show. QVC credited my account. Rather have the order!

Re: Order not received

LoveMyBaby — Fri, 08 Dec 2017 18:59:30 GMT

@ahoymate

I feel your pain, 😩I have had that happen too, and I too, would have really wanted the item.

Re: Order not received

weight watcher — Fri, 08 Dec 2017 19:38:46 GMT

Kim,thank you so much for your speedy response. This is the first I could post because I had a visit with the EyeSpecialist and the drops are just wearing off. Surprise, surprise, the package was waiting at my front door when I arrived home. The Post Office obviously delivered to the wrong address but I am grateful that no harm was done.

To all the ladies that were kind enough to drop a line or two, a great big Thank You. For those that never received their package I am truly sorry, I know how anxious you are and were. QVC would make things a little easier if we could get a Tracking Number when they turn our packages over to the Post Office. Without it we have no recourse, our package can't be tracked.

The Post Office where I live is very small but still greatly understaffed as demonstrated by no one picking up the telephone. Sad state of affairs and very frustrating.

Once again, thank you all and have a very Happy Holiday.

Re: Order not received

Abuuu — Mon, 16 Dec 2019 17:12:54 GMT

Re: Order not received

Abuuu — Mon, 16 Dec 2019 17:16:30 GMT

Order not showing and no confirmation email, please help. I ordered a nintendo switch with 5 easy pays but when i submitted the payment it said it went through but i never got an email confirmation and its not in my order status either. I do not wanna order again. Its only been about an hour, should i wait or??

Re: Order not received

Susan-QVC — Mon, 16 Dec 2019 17:36:00 GMT

@Abuuu wrote:
Order not showing and no confirmation email, please help. I ordered a nintendo switch with 5 easy pays but when i submitted the payment it said it went through but i never got an email confirmation and its not in my order status either. I do not wanna order again. Its only been about an hour, should i wait or??

@Abuuu I am sorry you are having this trouble, I will take a look and email the details.

Susan

Re: Order not received

Abuuu — Mon, 16 Dec 2019 17:45:02 GMT

@susan thank you so much . I just do not want to get charged twice. I cannot check the bank statement yet bc i used my sisters card and she will not be here Today so i cannot check if they charged her card or not until she replies to me. When i ordered it it removed from my cart and told me to check my email for a confirmation code but i never got the email. So i have no code or authorization to prove i ordered it. I even used a promo code (HOLIDAY) to take 5 bucks off. What should i do?

Re: Order not received

Abuuu — Mon, 16 Dec 2019 17:53:13 GMT

@susan can you In a way confirm if my sister card was charged or not. If it was not charged i will try to order again but if it was charged id like to make sure i get what im paying for

Re: Order not received

Susan-QVC — Mon, 16 Dec 2019 19:24:52 GMT

@Abuuu wrote:
@susan thank you so much . I just do not want to get charged twice. I cannot check the bank statement yet bc i used my sisters card and she will not be here Today so i cannot check if they charged her card or not until she replies to me. When i ordered it it removed from my cart and told me to check my email for a confirmation code but i never got the email. So i have no code or authorization to prove i ordered it. I even used a promo code (HOLIDAY) to take 5 bucks off. What should i do?

@Abuuu Glad that we could get this resolved, so sorry for the delay in the order populating up in order history.

Susan

Re: Order not received

Marp — Tue, 17 Dec 2019 03:41:37 GMT

@ahoymate wrote:
weight watcher - good luck. I never received my order. There is NO USPS tracking detail. Only UPS. QVC doesn't have USPS tracking, so they say. Perhaps USPS delivered my order to the wrong address and it was not reported, thus someone got my order. No replacement available from QVC(((( QVC needs to upgrade their S&H so we can track the order the entire process. Most all vendors do this.

Terrible, terrible service(((

@ahoymate, if you have a UPS tracking number use their site for tracking information. If the package is to be transferred to USPS there is a tracking number for that, at least if you have signed up for the free UPS MyChoice program.

ETA: USPS also has informed delivery. If you sign up for that you can receive notices when a package is coming and when it has been delivered. A tracking number is provided.

Re: Order not received

Flady1 — Tue, 17 Dec 2019 15:19:46 GMT

I haven’t received something that I ordered on 12/4, saying it’s out for pickup in CA today,,,12/17!!!! This is TERRIBLE!!!!! HELP!!!!