topic Re: Return label in Customer Care

Return label

chlema — Mon, 09 Nov 2020 18:24:25 GMT

I'm a little confused - a few weeks ago I contacted the social team regarding a return I have to make that did not include an invoice. I got a letter from Q giving the invoice details for my item. Do I include this letter with my return and then send it back to Q? Can I use a return label from something purchased but not returning on the package?

Re: Return label

Linmo — Mon, 09 Nov 2020 18:29:41 GMT

@chlema If you have a printer, you can print a return label. View the item in your Order Status page and then click on Print Return Label.

Re: Return label

chlema — Mon, 09 Nov 2020 18:31:30 GMT

Thanks @Linmo but the reason I contacted Q was because I do not have a printer. Someday, maybe I hope to get one, but not in the near future.

Re: Return label

KingstonsMom — Mon, 09 Nov 2020 18:33:22 GMT

@chlema

Don't use a return label for another purchase, they will scan the bar code on the label and you may not get the proper return credit.

Re: Return label

chlema — Mon, 09 Nov 2020 18:34:18 GMT

Thanks IG. I wondered about that.

Re: Return label

Kachina624 — Mon, 09 Nov 2020 18:35:14 GMT

@chlema. No, you can't use a return label from another item. Contact the mods again and ask for a return shipping label. Include your order #.

Re: Return label

chlema — Mon, 09 Nov 2020 18:36:54 GMT

@Kachina624 That's what I originally did. Instead got a letter with the details of my purchase, which I already know.

Re: Return label

Linmo — Mon, 09 Nov 2020 18:44:36 GMT

@chlema Email Social.Team@QVC.com and ask them what to do. They are very responsive and helpful.

Re: Return label

chlema — Mon, 09 Nov 2020 18:45:26 GMT

Thanks, that's what I will do once again.

Re: Return label

Susan-QVC — Mon, 09 Nov 2020 19:00:35 GMT

@chlema wrote:

I'm a little confused - a few weeks ago I contacted the social team regarding a return I have to make that did not include an invoice. I got a letter from Q giving the invoice details for my item. Do I include this letter with my return and then send it back to Q? Can I use a return label from something purchased but not returning on the package?

@chlema I am sorry yopu did not receive an invoice, we will resend. Is it the order for the MUK LUKS ?

Susan

Re: Return label

chlema — Mon, 09 Nov 2020 23:06:02 GMT

@Susan-QVC Yes it is for the MukLuks. Thanks.

Re: Return label

santorini — Tue, 10 Nov 2020 00:22:33 GMT

@KingstonsMom wrote:
@chlema

Don't use a return label for another purchase, they will scan the bar code on the label and you may not get the proper return credit.

I've done that before with no problems.

Re: Return label

RealtyGal2 — Tue, 10 Nov 2020 13:15:52 GMT

@chlema wrote:
Thanks @Linmo but the reason I contacted Q was because I do not have a printer. Someday, maybe I hope to get one, but not in the near future.

This might be a good time to get an inexpensive printer.

Re: Return label

Susan-QVC — Tue, 10 Nov 2020 13:39:00 GMT

@chlema wrote:

@Susan-QVC Yes it is for the MukLuks. Thanks.

@chlema We sent another label, so sorry for the slow delivery, it can take up to 10 days to be received.

Susan

Re: Return label

janesilver — Thu, 12 Nov 2020 05:58:33 GMT

@Susan-QVC If only it was just 10 days. Often it is much longer and convoluted. Once again I say, please check out Amazon policies.

Re: Return label

chlema — Thu, 19 Nov 2020 19:11:07 GMT

@Susan-QVC Well, got a response from Q but not the one I was waiting for. Just another form letter, a duplicate of the one sent 10/26 repeating what my order # was, etc. Still no pack slip information or mailing label.

Re: Return label

Susan-QVC — Thu, 19 Nov 2020 19:56:44 GMT

@chlema wrote:

@Susan-QVC Well, got a response from Q but not the one I was waiting for. Just another form letter, a duplicate of the one sent 10/26 repeating what my order # was, etc. Still no pack slip information or mailing label.

@chlema I am so sorry again you did not receive the invoice, did you want us to issue a pick up? You will need put the paper with the order detail inside. We will get it back one way or the other.

My apologies again,

Susan

Re: Return label

chlema — Fri, 20 Nov 2020 19:39:31 GMT

@Susan-QVC Thanks for the response. If you would tell me what the mailing address to send it back is I would appreciate it. That way I can send it on my own and pay the postage. So I would just enclose the letter from QVC giving details of the purchase? Thanks.