topic Re: NO TRACKING AVAILABLE in Customer Care

NO TRACKING AVAILABLE

chiclets — Fri, 06 Nov 2020 21:07:12 GMT

Again

I ordered several items from QVC. Two of the items had the exact tracking numbers.

One item was delivered the other was not although it said it was due to the tracking.

UPS and USPS can not help me as it was QVC's error with the tracking numbers.

Help

Re: NO TRACKING AVAILABLE

Kachina624 — Fri, 06 Nov 2020 21:13:51 GMT

@chiclets. Contact the mods at qvcsocialteam@qvc.com including your order # for help.

Re: NO TRACKING AVAILABLE

chiclets — Fri, 06 Nov 2020 21:17:37 GMT

@Kachina624 wrote:
@chiclets. Contact the mods at qvcsocialteam@qvc.com including your order # for help.

Thank you Kachina624

Re: NO TRACKING AVAILABLE

LindaSal — Sat, 07 Nov 2020 15:10:40 GMT

@chiclets I am not sure if this applies to your situation but I have an order and there hasn't been any tracking info on QVC since Nov 3rd. I just took the number and went to UPS tracking on line and found my item on my own, supposed to be delivered today

Re: NO TRACKING AVAILABLE

chiclets — Sat, 07 Nov 2020 20:45:48 GMT

@LindaSal wrote:
@chiclets I am not sure if this applies to your situation but I have an order and there hasn't been any tracking info on QVC since Nov 3rd. I just took the number and went to UPS tracking on line and found my item on my own, supposed to be delivered today

I did that, as well as contacting USPS. The difficulty I had was totally different. The item had the same tracking number of another item which was delivered but the item in question was not delivered with the other item. I did contact the social team as Kachina had suggested and they resolved the issue for me.

I thank you for you advice and concern. It so nice of you to do so.