topic Re: When Duplicate Order Arrives in Customer Care

When Duplicate Order Arrives

RetailTherapy31 — Fri, 30 Oct 2020 01:04:30 GMT

If you receive two each of items you ordered or you've ever received items you didn't order, do you notify the company or keep the items??

This has happened to me three times over the years.

1. Clinique sent me TWO identical orders, I called them and they thanked me but told me to keep everything, this was years ago.

2. A specialty jewelry company sent me a second bracelet (I ordered only one) in a smaller size. I called them and they said "just don't accept the package" IT WAS DELIVERED TO MY HOME, they said "mark it return to sender and bring it to the PO". I said I need a return label. They said "no just drop it off at the PO". I never did, they were very laid back about the call, didn't ask for my info and didn't seem to care.

3. I received two of everything in my order from a nationally known accessory brand. I called the same day to let them know. They told me I needed to send it back, took my address and phone and email, placed me on a VERY LONG HOLD, and said they would email me a return label. I explained that I'm not feeling well and don't know when I can get to the UPS store, this was their error and I was being honest to call, now I'm being inconvenienced to re-package and ship.

Thee big companies, three different responses. Has this happened to anyone? I notified each one, the right thing to do .....but.... ??

Re: When Duplicate Order Arrives

CLHS68 — Thu, 29 Oct 2020 23:32:46 GMT

If you keep them that is stealing. You don't need to go to UPS store both UPS & USPS will pick up. Also you can mark something return to sender or refused & send back.

Re: When Duplicate Order Arrives

SandySparkles — Thu, 29 Oct 2020 23:37:27 GMT

@RetailTherapy31 I can understand how frustrating it must be since you are trying to do the right thing. You can print the return label, and arrange for UPS to pick up the package, so that you are not inconvenienced.😊

I have had this issue twice with Amazon Prime, but they apologized, and told me to keep the items; likely due to COVID concerns. Amazon Fresh has sent food items I did not order with my delivery, and because they are food items, they cannot accept returns.

~~~All we need is LOVE💖

Re: When Duplicate Order Arrives

RetailTherapy31 — Thu, 29 Oct 2020 23:38:22 GMT

I didn't say I was keeping anything and I didn't ask for your moral judgement on the matter.

Wanted to know if this happens to others.

Re: When Duplicate Order Arrives

tsavorite — Thu, 29 Oct 2020 23:47:42 GMT

I had a very odd thing happen....a Denim&Co. TSV from about a yr ago (that I returned) showed up at my home in a different color LOL! I was wondering what was going on....so I contacted CS and they had no idea how that happened! It showed in the system but I didn't place a order for it....it was linked to the old one from 1yr ago returned LOL! It was pulled as a exchange and sent out They refunded me the charge on the spot and I put it in the mail to them.

Re: When Duplicate Order Arrives

RetailTherapy31 — Thu, 29 Oct 2020 23:56:07 GMT

Most of the time when QVC makes an error they have me return it with a postage paid label but most of the issues are damaged items. About half the time they want them back and once in a while they don't...... like broken glass.

With the pandemic I don't know if they are tossing out returns or re-selling.

I go to the PO almost weekly or biweekly but not the UPS store.

Re: When Duplicate Order Arrives

NicksmomESQ — Fri, 30 Oct 2020 00:08:16 GMT

Last year I ordered a pair of sunglasses from Amazon. I was sent 2 pair a day apart.I called Amazon & was told to keep the second pair.

A couple years back I ordered a shaper from Spanx.I was sent 2.I called & they told me to keep it.

Re: When Duplicate Order Arrives

Kachina624 — Fri, 30 Oct 2020 00:09:16 GMT

@CLHS68 wrote:
If you keep them that is stealing. You don't need to go to UPS store both UPS & USPS will pick up. Also you can mark something return to sender or refused & send back.

@CLHS68. You can do a Refused - Return to Sender only if the package is unopened. This applies both to UPS & USPS.

What they want done with the package probably depends a great deal on its value.

Re: When Duplicate Order Arrives

twinsister — Fri, 30 Oct 2020 00:14:34 GMT

I just went through this with Kirkland's last week. I ordered a big beautiful harvest pillow and received two. At first, I thought I had ordered two by mistake, but the packing slip indicated only one. When I called Kirklands, the customer rep checked my order to verify and told me since it was their mistake to keep it or donate it. Good customer service.

Re: When Duplicate Order Arrives

CAcableGirl2 — Fri, 30 Oct 2020 04:33:55 GMT

I ordered a sweater or similar from Target and received a size M maternity T-shirt and they told me to just donate it.

I told them I was more then willing to return it to the store in person since I'm usually at Target each weekend, but they said that they would have no record of it being sent to me to return it so to just donate or throw it away. I'm sure I donated it, since it made no sense to me to throw away a perfectly good shirt.

Re: When Duplicate Order Arrives

NYCLatinaMe — Fri, 30 Oct 2020 05:24:06 GMT

My understanding is that when someone sends you something you didn't request, it is a gift and you can dispose of it as you please. Keep it or throw it away, give it away...

https://www.consumer.ftc.gov/articles/0181-unordered-merchandise

I think Norsdtorm once sent me a wrong item, I called to complain. They told me to keep it and sent me the right item. This was a long time ago.

I had another time, when small laptops were new (1996 I think), I ordered a very expensive laptop from IBM (like $8,000), and I received a box of plastic paper. I freaked out!!! The package had tracking and everything. I did want them to have the stuff back so they knew I wasn't stealing a computer. They credited my card back, and I figured this was a sign and bought a far less expensive computer, I think about $2,000. I wondered who got the computer...

When QVC has sent me the wrong thing, they do want it back before they send you the right thing. They are not customer friendly...

Re: When Duplicate Order Arrives

RetailTherapy31 — Fri, 30 Oct 2020 11:18:33 GMT

NYCLatinaLaw

THANKS for that link!!!

Re: When Duplicate Order Arrives

LindaSal — Fri, 30 Oct 2020 17:37:26 GMT

Interesting topic. Years ago we actually went to a Best Buy and bought two television sets. At the time they were not as fancy as now, nor as large. We were setting them up so the kids could have their own in their rooms when they were teenagers. We didn't realize until we looked at the receipt at home that the cashier only charged us for one.

We returned to the store and paid for the other one.

I've never received anything extra in the mail though.