topic Re: Insane Shipping Charges in Customer Care

Insane Shipping Charges

redheadmimi — Wed, 28 Oct 2020 19:07:54 GMT

Received a package today with 4 items inside ( one of the items was opened already) with separate shipping/handling charges for each item. Total of charges was $18.00!

I have complained about this before, and had my head taken off by another poster who said that "I knew that before I ordered" and stop complaining.

Feel like this taking advantage of the current situation where some of us can't get to the stores and order online by necessity. Toi literally throw 4 items inside one box and rip us off is disgusting and will truly discourage any further orders until "free shipping" is available.

Re: Insane Shipping Charges

homedecor1 — Wed, 28 Oct 2020 19:12:15 GMT

@redheadmimi

I feel your pain☹️☹️☹️☹️

I had 4 items shipped in one box all on same invoice. $28.20 s/h total.

When I returned due to "changed my mind" on 1 item -- return fee was $10.95🙈 -- reality cost me $18.95 to just see it, feel it & not like the quality😡

Stopped me from ordering again.

Re: Insane Shipping Charges

keithsmom65 — Wed, 28 Oct 2020 19:14:35 GMT

I received an eyebrow marker, ONE, and it was in a box the same size as they ship a pair of shoes in. The box was so big I couldn't imagine what was in it. To understand this, think of a pair of shoes in a box inside of a very large cardboard box. It blew my mind! I can't remember the shipping charges right now, but I remember my husband and I both thought it was hIghway robbery for an eyebrow pen. Back it went. I don't approve of that tactic. Ridiculous!

Re: Insane Shipping Charges

Puppy Lips — Wed, 28 Oct 2020 19:19:17 GMT

@redheadmimi wrote:
Received a package today with 4 items inside ( one of the items was opened already) with separate shipping/handling charges for each item. Total of charges was $18.00!

I have complained about this before, and had my head taken off by another poster who said that "I knew that before I ordered" and stop complaining.

Feel like this taking advantage of the current situation where some of us can't get to the stores and order online by necessity. Toi literally throw 4 items inside one box and rip us off is disgusting and will truly discourage any further orders until "free shipping" is available.

@redheadmimi So you would rather they all be shipped and arrived seperately?

Re: Insane Shipping Charges

Pecky — Wed, 28 Oct 2020 19:27:53 GMT

@Puppy Lips wrote:
@redheadmimi wrote:
Received a package today with 4 items inside ( one of the items was opened already) with separate shipping/handling charges for each item. Total of charges was $18.00!

I have complained about this before, and had my head taken off by another poster who said that "I knew that before I ordered" and stop complaining.
sayi
Feel like this taking advantage of the current situation where some of us can't get to the stores and order online by necessity. Toi literally throw 4 items inside one box and rip us off is disgusting and will truly discourage any further orders until "free shipping" is available.
@redheadmimi So you would rather they all be shipped and arrived seperately?

I think she is saying they shouldn't charge shipping for each one when it was shipped in one box. They should offer combined shipping.

Re: Insane Shipping Charges

Miss Pepsi — Wed, 28 Oct 2020 19:28:39 GMT

@redheadmimi wrote:
Received a package today with 4 items inside ( one of the items was opened already) with separate shipping/handling charges for each item. Total of charges was $18.00!

I have complained about this before, and had my head taken off by another poster who said that "I knew that before I ordered" and stop complaining.

Feel like this taking advantage of the current situation where some of us can't get to the stores and order online by necessity. Toi literally throw 4 items inside one box and rip us off is disgusting and will truly discourage any further orders until "free shipping" is available.

The shipping charges are clearly stated when you buy something. Maddening they all came together? Well the cost of shipping is shipping and Handling so someone has to handle each item.

I myself am never surprised by shipping charges at the Q or anywhere else as I alway check it before I check out. I would rather everything came together. Why waste more trees than necessary

Re: Insane Shipping Charges

ScrapHappy — Wed, 28 Oct 2020 20:14:27 GMT

I feel your pain. Now when I order from QVC and find myself lingering and thinking about buying it for days (even longer) before I buy. I try to make sure that I really, really want/need it. I will add, though, that my husband sells items on Ebay and many times he looses money because shipping is so high. My Mom broke her Mickey Mouse cookie jar and I can't find the same for replacement so I decided to give her one on mine. I collect Disney cookie jars. It wasn't a large box and surprisingly not heavy but it cost $34 to ship (from GA to NJ). Crazy!

Re: Insane Shipping Charges

Foxxee — Wed, 28 Oct 2020 20:16:24 GMT

Depending on the weight and size of the box, it might be less expensive for us to send something same size and weight to someone ourselves, so in this case, QVC's shipping is quite high.

Instead of charging shipping for each item, charges should be based on total weight and box size. Most likely, it would be less.

Yes, I think this policy is a ripoff.

Re: Insane Shipping Charges

geezerette — Wed, 28 Oct 2020 20:22:00 GMT

I heard a report just today that many companies that offer "free" shipping are beginning to rethink that stance.

They say that while it does encourage people to order more, many times the items they're ordering are low profit for the retailer or the return rate is so high that they end up losing money.

Combine that with the higher shipping fees all the shippers are charging, I find more places I deal with are putting more restrictions on their "free" shipping and return policies.

Re: Insane Shipping Charges

LindaSal — Thu, 29 Oct 2020 13:20:51 GMT

@keithsmom65 ITA..........and BTW I am a Keith's mom too!

Re: Insane Shipping Charges

RespectLife — Thu, 29 Oct 2020 14:48:05 GMT

@redheadmimi wrote:
Received a package today with 4 items inside ( one of the items was opened already) with separate shipping/handling charges for each item. Total of charges was $18.00!

I have complained about this before, and had my head taken off by another poster who said that "I knew that before I ordered" and stop complaining.

Feel like this taking advantage of the current situation where some of us can't get to the stores and order online by necessity. Toi literally throw 4 items inside one box and rip us off is disgusting and will truly discourage any further orders until "free shipping" is available.

I'm sorry, I don't get it.

You state you previously complained about this....so you were upset enough about it before, yet you ordered again knowing full well you WOULD be charged for shipping on each item.

I'm so sorry but I agree with the previous poster who stated we know what the shipping deal is ahead of time.

Can't blame anyone but myself if I order again!

Were you expecting a different outcome this time?

I totally agree, items coming in one box should have reduced shipping! Absolutely!

However they do not.

It has ALWAYS been this way w/ QVC. They are not doing anything diff now during Vid than they did before! It has nothing to do with the current situation. They stopped giving shipping discounts on multiple items in one order YEARS ago.

Qvc has had 3 free shipping days very recently.

Re: Insane Shipping Charges

redheadmimi — Thu, 29 Oct 2020 16:58:49 GMT

Thank you, Pecky, for understanding what I was trying to express.

Re: Insane Shipping Charges

Magicrat — Fri, 30 Oct 2020 15:32:23 GMT

I recently returned a pair of shoes,( supposed to be "wide", not even close); so by the time I got my easy pay refund it was $5.31! Had to pay for original shipping of $ 3.50 plus the $ 6.95 to return them. It's making me rethink purchasing from QVC in the future.