topic Re: Packing Slips in Customer Care

Packing Slips

chlema — Thu, 24 Sep 2020 17:07:04 GMT

I received my order of MukLuks compression stockings this week and there was nothing in the package but the stockings. Unfortunately I have to return them because they are too tight at the top. How do I go about getting return information - I can't print anything out since I do not own a printer.

Re: Packing Slips

Kachina624 — Thu, 24 Sep 2020 17:19:18 GMT

@chlema Send a request to the mods at qvcsocialteam@qvc.com along with the order number. They'll send you what you need.

I also got a garment item from Ontario with no invoice this week.

Re: Packing Slips

catter70 — Thu, 24 Sep 2020 18:20:50 GMT

@chlema , I had the same problem a few weeks ago with something I purchased. I, also, have no printer so I called CS and they sent me my packing slip and return papers in case I needed them. It ttook about 10 days to get these items.

Re: Packing Slips

KathyM23 — Thu, 24 Sep 2020 21:12:48 GMT

I have received 4 packages with no invoice in the last 6 weeks. Wonder what the deal is threre. I received one yesterday. I have only had to return one of them and I did print out the invoice.

Fortunately, I don't have to return the one I got yesterday as when trying to print something else, I found I am out of printer ink!

Re: Packing Slips

Qgirl26 — Fri, 25 Sep 2020 01:00:04 GMT

@chlema, I ordered something recently for the first time in about 9 months and my packing slip was not inside my package either. Luckily I have a printer because I had to return it. I wonder if they are just not including them anymore? I don't like that. I didn't make a copy and I don't know how to track the return.

Re: Packing Slips

chlema — Fri, 25 Sep 2020 16:21:20 GMT

@Kachina624 Thanks Anyway I did the live chat and was #1 in the queue, yay, so they will mail me one. It's just irritating that so many packages are not including the packing slips.

Re: Packing Slips

Dvlcccslp — Mon, 12 Oct 2020 19:06:57 GMT

About 50% of my orders haven’t had invoices lately. It’s very annoying to have to call or email for one. Really QVC?

Re: Packing Slips

tarytoo — Mon, 19 Oct 2020 01:44:51 GMT

i too recently have gotten several orders without the packing slips. fortunately i didnt need to return those items. but in the past have and just printed them from the order status. but i know how difficult it is without having a printer or being out of ink. i would like to bring up another problem with packing slips recently. the past 5 orders i have had, the packing slips were totally crumbled up and unusable. a real mess. very frustrating.

Re: Packing Slips

depglass — Thu, 22 Oct 2020 13:32:39 GMT

No packing slip equals less returns. I'd hate to think there is a method to their madness. There is a pair of jeans sitting on my dresser with no packing slip. This thread has spurred me to action, they won't be sitting unworn a year from now because they are too small and I am too lazy.

Re: Packing Slips

chlema — Sat, 24 Oct 2020 00:27:43 GMT

So here's my update. The packing slip customer service promised to mail to me? Never happened and now the 30 days are up so I'm stuck with compression stockings that I cannot wear. Guess it was partly my fault because I didn't nag, just kept waiting and checking the mail. Today I received a really nice blanket from Q but once again, no packing slip. However, I do like it so it will be a keeper. Please Q, I don't know why this is happening but it needs to be fixed, fast.

Re: Packing Slips

Beth-QVC — Sat, 24 Oct 2020 00:42:19 GMT

@chlema

Do you need a return slip for the Muk Luks?

Beth QVC

Re: Packing Slips

sunshine45 — Sat, 24 Oct 2020 03:12:48 GMT

@chlema wrote:
So here's my update. The packing slip customer service promised to mail to me? Never happened and now the 30 days are up so I'm stuck with compression stockings that I cannot wear. Guess it was partly my fault because I didn't nag, just kept waiting and checking the mail. Today I received a really nice blanket from Q but once again, no packing slip. However, I do like it so it will be a keeper. Please Q, I don't know why this is happening but it needs to be fixed, fast.

@chlema

the return period is extended through the end of january. you have plentyof time to get it back to qvc for a refund. also utilize the qvc easy returns process once you get a return slip.