topic Re: Jewelry Not Packed Correctly in Customer Care

Jewelry Not Packed Correctly

nova — Wed, 07 Oct 2020 01:37:33 GMT

I ordered J365598 Jai sterling & 14k button earrings with omega backs. I received them today in a regular (not Jai) box where it appeared each earring was individually wrapped in a paper towel piece & placed in the plastic bag! This is definitely not desirable to receive & I guess the earrings were clearly someone else's return. And one of the backings did not even work properly. For over $200 the earrings are going right back. I also ordered the big deal gemstone ring (J369777) & it arrived in a diamonique box. What if it was a gift? I understand with the pandemic things are not like what they were but there should be some quality control of everything that goes out after the sale is made.

Re: Jewelry Not Packed Correctly

Kachina624 — Wed, 07 Oct 2020 01:47:58 GMT

@nova Sounds like they're clearing old stuff out of the warehouse.

Re: Jewelry Not Packed Correctly

nova — Wed, 07 Oct 2020 01:49:10 GMT

@Kachina624 It's a shame to see this happen.

Re: Jewelry Not Packed Correctly

Kachina624 — Wed, 07 Oct 2020 01:51:34 GMT

@nova It's especially sad when you're the victim of such shoddy practices.

Re: Jewelry Not Packed Correctly

nova — Wed, 07 Oct 2020 01:53:09 GMT

@Kachina624 Well said!

Re: Jewelry Not Packed Correctly

Patti — Wed, 07 Oct 2020 09:59:13 GMT

Sorry that this happened to you! See the post I just made with photos of the supposedly new slippers that I just received from QVC! What is happening at QVC?!!

Re: Jewelry Not Packed Correctly

LindaSal — Wed, 07 Oct 2020 15:44:57 GMT

That is definately a return if it is not in a JAI box! Yikes, I certainly wouldn't want to handle something that's a return right now. Too much shoddy stuff going on, some sort of desparation to keep the network going.

Re: Jewelry Not Packed Correctly

nova — Wed, 07 Oct 2020 18:05:28 GMT

@Kachina624 @Patti @LindaSal I agree with you that the unsanitary factor is more unnerving now than ever. Can you imagine ordering designer earrings over $200 and they arrive broken in paper towel pieces wrapped in plastic rather than brand new in the designer box (Jai)?

Eww.

Re: Jewelry Not Packed Correctly

beach-mom — Thu, 08 Oct 2020 01:10:39 GMT

@nova - If I we're you I would contact the QVC Social Team. They could probably help you. You can email them social.team@qvc.com. Good luck getting what you want!

Re: Jewelry Not Packed Correctly

Hollywood Bed — Sat, 10 Oct 2020 21:49:25 GMT

I too just received JAI'S Special Deal, the blue topaz ring and it was in a plain blue Q box in a plastic bag (J369662). What's the issue here as if I was going to gift this I want it in a proper JAI box. I DM Scott Grimes but I'm sure he won't respond. So if I went into Tiffany's would they they put my ring in a Walmart box?? The Q is really going downhill fast. Maybe its time for me to smarten up and buy elsewhere