topic Re: Invoices in Customer Care

Invoices

maddy49 — Wed, 30 Sep 2020 17:31:16 GMT

Why are most of my packages not coming with an invoice?

Re: Invoices

geezerette — Wed, 30 Sep 2020 18:35:46 GMT

Perhaps they're being shipped directly from the vendor?

I still get invoices in most of my orders. But once in a while, I don't. I recently purchased a vacuum that did not have an invoice. I assume that's because it came directly from the vendor. I've noticed that while I normally get all shipping and billing materials with vendor-shipped orders, every once in a while I don't.

But I do have to say that once in a while I don't get an invoice from QVC shipped orders either. My opinion is that some of the new shipping labels do not include the invoice that's supposed to be underneath.

Re: Invoices

Kachina624 — Wed, 30 Sep 2020 18:45:30 GMT

@geezerette They're not coming from a vendor. The ones I've received were clothing items shipped from the Ontario, Ca. warehouse.

Who knows why there's no invoice? Maybe their machine is broken, maybe there's a new employee who doesn't know one is to be included, maybe they're saving paper.

Re: Invoices

RetRN — Wed, 30 Sep 2020 18:49:28 GMT

@maddy49, I agree, this is happening quite frequently.

Re: Invoices

qbetzforreal — Wed, 30 Sep 2020 21:35:29 GMT

Some items are shipped directly from the vendor.

Re: Invoices

tampalady — Wed, 30 Sep 2020 23:55:12 GMT

Yes, to California. Received a package today and no paperwork. It fit, so I did not worry about it. But this is not the first time.

Re: Invoices

1Snickers — Thu, 01 Oct 2020 00:38:10 GMT

I complained to customer service and requested for them to mail me an invoice. I've complained about poor packaging that results in breakage.
I asked him to report it and he said they are working on it. So they are aware that there's a problem,

I don't have a printer so from now on I'll call and ask for an invoice.
I HATE the sticky labels that never pull apart.

Re: Invoices

GrammagrapesX3 — Fri, 02 Oct 2020 15:09:34 GMT

My biggest problem with the sticky labels is that by the time you’ve peeled off the top 2 layers, the return label return label coding is unreadable. My post office tells me I’m returning at my own risk because they can’t track it. I end up having to print another label of my own.