topic Sent Two Items Together But Can't Return Them Together? in Customer Care

Sent Two Items Together But Can't Return Them Together?

InStitches49 — Mon, 28 Sep 2020 01:32:38 GMT

I ordered two tops from Susan Graver on Sept. 11 but they are huge on me and too long on the arms. I was going to return them, but now instead of one address label to print (which is how they were sent to me--together), I will have to do two separate address labels and packages? When did this change? That would be $6.95 twice which is really too much! I tried emailing Social Media Team but that sent back a "permanent error" message so I guess those are now out of work at QVC. Anyone have this happen to them? They were ordered together on the same day and sent together to me, so I don't understand why one return label wouldn't suffice.

Re: Sent Two Items Together But Can't Return Them Together?

haddon9 — Mon, 28 Sep 2020 12:31:19 GMT

@InStitches49 I don't understand why the need to send two separate return packages. You can always print out a new label on your own.

Just last week I has 5 articles of clothing from different orders that I shipped back all in one box.

Return address:

Beauty, Apparel & Accessories (such as shoes and handbags)
QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17601

Re: Sent Two Items Together But Can't Return Them Together?

Thats Me — Mon, 28 Sep 2020 01:42:37 GMT

No that's not right - you use the return shipping label on the packing slip for both items you're returning, since they're both listed on that one packing slip.

sounds like you've encountered a glitch of some kind. If you have the slip, I don't understand what you're needing to print?

Re: Sent Two Items Together But Can't Return Them Together?

qbetzforreal — Mon, 28 Sep 2020 01:42:06 GMT

@InStitches49- I returned one order of several t-shirts. I used the one label which came with the order.

I haven't read anywhere this has changed.

Re: Sent Two Items Together But Can't Return Them Together?

Jane Anne — Mon, 28 Sep 2020 01:52:15 GMT

Send them back together. Use just one of the shipping labels or even your own label. I often return several separately-ordered items using just one label.

Re: Sent Two Items Together But Can't Return Them Together?

Beth-QVC — Mon, 28 Sep 2020 02:00:30 GMT

@InStitches49

You can send them back together - one package and one return fee. Our email address is QVCSocialTeam@qvc.com and we are working...

Beth QVC

Re: Sent Two Items Together But Can't Return Them Together?

InStitches49 — Mon, 28 Sep 2020 02:14:37 GMT

Thank you for your reply, Beth-QVC! I don't have the original slip with the return label so that is why I need to print a label. I will do as you suggested as these are beautiful tops but really too big on my body. I probably need a small instead of a medium since I've lost some weight. Susan

Re: Sent Two Items Together But Can't Return Them Together?

Beth-QVC — Mon, 28 Sep 2020 02:19:15 GMT

@InStitches49

Did you wish to exchange these for a smaller size? If yes, please send me an email to QVCSocialTeam@qvc.com and include the order number(s) and what colors/size you would like in the exchange. I will be happy to get the ball rolling for you.

Beth QVC

Re: Sent Two Items Together But Can't Return Them Together?

DebNYC31 — Mon, 28 Sep 2020 16:16:25 GMT

Yes QVC likes to process as different orders so if you return, you get to pay retur S&H 2x. I thought I was being efficient and packing items together for return in same box but they still charge per item. THey don't advertise this...but if you track your return...they do!

Re: Sent Two Items Together But Can't Return Them Together?

skatting44 — Tue, 29 Sep 2020 00:44:07 GMT

If you receive multiple pieces of clothes even from different orders that you need to return , it usually is cheaper and easier to track with Priority mail rather than pay 6.95 for each item packed in the same box or package.

Re: Sent Two Items Together But Can't Return Them Together?

sunshine45 — Tue, 29 Sep 2020 01:29:38 GMT

@DebNYC31 wrote:
Yes QVC likes to process as different orders so if you return, you get to pay retur S&H 2x. I thought I was being efficient and packing items together for return in same box but they still charge per item. THey don't advertise this...but if you track your return...they do!

@DebNYC31

if you are being charged a return fee multiple times on a box that contains several items, then that is wrong. you need to contact customer service. one box.....one return fee.