topic Re: Please fix Barefoot Dreams price! in Customer Care

Please fix Barefoot Dreams price!

Loveshawaii — Sat, 26 Sep 2020 13:24:24 GMT

I’ve been trying to order online for the last hour and the two colors that are less are not coming up at the lesser price. They are all the same price. I do not feel like calling in or getting a price adjustment later. I’d prefer to just order it at the proper price. Thank you!

Re: Please fix Barefoot Dreams price!

upperwestside — Sat, 26 Sep 2020 13:27:20 GMT

I had the same problem. I ordered the berry and the price is not $67.xx so I put it on a check payment. Will call later to get them to fix it. It's frustrating to hear Amy mention the reduced price every other sentence.

Re: Please fix Barefoot Dreams price!

KingstonsMom — Sat, 26 Sep 2020 13:32:53 GMT

I wonder if they're having IT issues today?

I placed an order an hour and a half ago and while I had the order confirmation on my screen after ordering, I didn't receive an order confirmation email and the item I ordered is not showing in my order status.

Did my order get placed or not? I dunno......

Re: Please fix Barefoot Dreams price!

Anonymous — Sat, 26 Sep 2020 13:33:32 GMT

Hi @Loveshawaii and @upperwestside what is the item number of the item you are having difficulty ordering?

Re: Please fix Barefoot Dreams price!

Anonymous — Sat, 26 Sep 2020 13:36:39 GMT

Hi @KingstonsMom the last order I am showing on your account is from yesterday for the Dearfoams.

Re: Please fix Barefoot Dreams price!

Loveshawaii — Sat, 26 Sep 2020 13:36:59 GMT

A368822, the Black Friday deal they have been showing/mentioning all morning that the Berry & Espresso are at $67ishz

Re: Please fix Barefoot Dreams price!

KingstonsMom — Sat, 26 Sep 2020 13:55:04 GMT

@Anonymous

On 9/23 I ordered A386017, this AM it showed 'backordered' while 'waitlist' was available on the product page.

I never have any luck receiving 'backorder' items, so I cancelled the 'backorder', then re-ordered on 'waitlist' (I also wanted the 5 ezpays being offered today, instead of only 3 ezpays offered 9/23 when I ordered).

I did get the onscreen confirmation/review your order at the time, but no confirmation email and today's order doesn't show in my order status.

Re: Please fix Barefoot Dreams price!

Caaareful Shopper — Sat, 26 Sep 2020 13:48:41 GMT

@Anonymous It's A368822 and it still does not have the lower price for the two color options that were shown on the on-air graphic (and mentioned over & over by Amy).

Re: Please fix Barefoot Dreams price!

Loveshawaii — Sat, 26 Sep 2020 14:04:33 GMT

Apparently not an easy fix? Now Kerstin is wearing the sweater too, so hopefully our colors won’t be sold out by the time the price gets corrected.

Re: Please fix Barefoot Dreams price!

Jannygaz — Sat, 26 Sep 2020 14:32:08 GMT

I called and placed my order for the espresso with a customer service rep. They are aware of the problem and hope to have it fixed. But in the meantime, I just wanted to get it ordered and they do have the correct pricing.

Re: Please fix Barefoot Dreams price!

Anonymous — Sat, 26 Sep 2020 19:00:21 GMT

Hi @KingstonsMom I believe the pricing is now fixed. Sorry for any inconvenience this has caused.