topic Re: question about return in Customer Care

question about return

Ladybug57 — Fri, 18 Sep 2020 14:39:45 GMT

If we receive something after we got a refund how should it be returned?

Re: question about return

kittyloo — Fri, 18 Sep 2020 15:18:06 GMT

I would just use the prepaid label. Let customer service know it's on its way.

Re: question about return

Kachina624 — Fri, 18 Sep 2020 16:04:48 GMT

@Ladybug57 Absolutely it should be returned. Shouldn't need to ask.

Re: question about return

Ladybug57 — Fri, 18 Sep 2020 16:46:02 GMT

I was questioning how it should be returned not if it should be returned. Didn't know if I needed to include any special information. Obviously I know it should be returned!

Re: question about return

Sage04 — Fri, 18 Sep 2020 19:21:41 GMT

@Ladybug57 I would ask the Mods to please note your account stating that a return fee should not be charged.

The warehouse often overlooks notes that are sent with returns.

I know becauce it happened to me.

Re: question about return

loriqvc — Sat, 19 Sep 2020 00:35:35 GMT

@Ladybug57 - You can just use QVC's prepaid label and write "RECEIVED AFTER REFUND WAS ISSUED" in the comments area, and you should have no problems. If you want to email the Social Team (QVCSocialTeam@qvc.com) or call customer service to have a note placed on your account to ensure that there is no confusion, I'm sure they'd appreciate that extra step, but it shouldn't be necessary. Good luck!