topic Re: need help in Customer Care

need help

Love Linea — Tue, 15 Sep 2020 21:44:23 GMT

I ordered A385146 Linea floral printed blouse, order number. My credit card was charged the full amount which is what I requested. My account shows easy pay so I will be paying more for the blouse

**Post edited for personal informaiton**

Re: need help

Anonymous032819 — Tue, 15 Sep 2020 21:31:44 GMT

@Love Linea

Actually, you'll be paying the same, because with Easy-Pay, they take the total price (subtotal + tax + s/h) and ÷ it by the number of Easy Pays.

Re: need help

Wayne-QVC — Tue, 15 Sep 2020 21:41:16 GMT

@Love Linea I reviewed the order placed on 8/29/2020 on QVC.com and the system shows you selected easy pay. You're billed the same amount whether you select bill in full or easy pay. I hope this information is helpful. I can also have the easy installments rolled up and billed in full if you decide.

Re: need help

beach-mom — Tue, 15 Sep 2020 21:51:55 GMT

Glad to see the Social Team responded!

(I had written a post that recommended contacting them!)

Re: need help

Love Linea — Tue, 15 Sep 2020 22:39:43 GMT

My credit card was billed for the whole amount and then QVC wants to charge me easy pay on top of that.

Re: need help

NickNack — Wed, 16 Sep 2020 00:17:34 GMT

Wayne-QVC explained this correctly, and I did not, so I deleted my post.

Re: need help

Wayne-QVC — Tue, 15 Sep 2020 23:19:54 GMT

@Love Linea Your order total for all three items on the order is $191.70. Your credit card was authorized $63.89 on 8/29/2020 and then billed $20.93, $20.93 and $22.03 on 09/06/20 for the first easy pay installment for each of the three items. The future easy pay installments will be billed on 10/6/2020 and 11/6/2020.

Re: need help

Kachina624 — Wed, 16 Sep 2020 04:59:31 GMT

@Love Linea QVC and other merchants often do a pre-authorization I guess to see if the account exists. It's not a charge and drops off after a few days. That's probably what you saw.