topic Re: Moderator help please in Customer Care

Moderator help please

I am still oxox — Sun, 13 Sep 2020 16:25:47 GMT

I placed two orders a week ago yesterday during the AM Style show, one shipped and was received mid week and the other is still awaiting shopping, what is the hold up please. How can on item ship and the other one not if they were ordered on the same day .

Thank you

Re: Moderator help please

Love my grandkids — Sun, 13 Sep 2020 16:39:31 GMT

@I am still oxox Send an email to:

QVCSocialTeam@qvc.com

Re: Moderator help please

Bri369 — Sun, 13 Sep 2020 16:57:34 GMT

@I am still oxox wrote:
I placed two orders a week ago yesterday during the AM Style show, one shipped and was received mid week and the other is still awaiting shopping, what is the hold up please. How can on item ship and the other one not if they were ordered on the same day .

Thank you

You have to know about shipping delays everywhere.

I don't consider a week "hold up" to be that significant to involve a mod.

Re: Moderator help please

Love my grandkids — Sun, 13 Sep 2020 17:19:04 GMT

@Bri369 I politely disagree (smile). The Social Team mods have stated here to contact them with any concerns.

Re: Moderator help please

MalteseMomma — Sun, 13 Sep 2020 17:52:15 GMT

I really think some of the items the Q sells are not really in stock yet.

Re: Moderator help please

SurferWife — Sun, 13 Sep 2020 17:56:30 GMT

I have items "in process" for a week or more all the time, not only on QVC, but on Amazon as well. I know I'll eventually get them; I don't expect immediate shipping, but I know some do.

Re: Moderator help please

rms1954 — Sun, 13 Sep 2020 18:17:23 GMT

@I am still oxox wrote:
I placed two orders a week ago yesterday during the AM Style show, one shipped and was received mid week and the other is still awaiting shopping, what is the hold up please. How can on item ship and the other one not if they were ordered on the same day .

Thank you

Had the same thing happen to me. It's a good question. Guess it's just the way they do things .

Re: Moderator help please

Sage04 — Sun, 13 Sep 2020 21:04:53 GMT

@I am still oxox maybe they are coming from different warehouses. I had that happen once and it was only then that I realized what had happened. Once the second item shipped I compared the shipping route and saw that they came from different places.

May not be the same for you though.

Re: Moderator help please

I am still oxox — Mon, 14 Sep 2020 12:05:11 GMT

The iItem still not shipped and yet items I ordered this Saturday will be here tomorrow, I just do not get it.

Are purchases filled in the order they are placed its seems no.

I did e mail Customer Service and got a wishy washy non answer

Re: Moderator help please

I am still oxox — Wed, 16 Sep 2020 17:13:10 GMT

Item finally sent, why can't the order info list where the items are being sent from, its coming from the California warehouse all the way to my in NY, should take at least another week to get here

Re: Moderator help please

Sage04 — Thu, 17 Sep 2020 00:14:52 GMT

@I am still oxox you could track the other order and see where it was shipped from. The few times I saw my orders were coming from Calfornia I´m usually shock that it does not take any extra time to get to me in Ga.

Re: Moderator help please

I am still oxox — Thu, 17 Sep 2020 00:45:44 GMT

@Sage04

The order took over a week to ship and will take a week to get to me in NY

@Sage04 wrote:
@I am still oxox you could track the other order and see where it was shipped from. The few times I saw my orders were coming from Calfornia I´m usually shock that it does not take any extra time to get to me in Ga.