topic Re: Terminated account in Customer Care

Terminated account

Beckylo — Mon, 07 Sep 2020 04:16:47 GMT

If QVC terminated my account, can I still purchase items with a qvc gift card?

Re: Terminated account

santorini — Mon, 07 Sep 2020 05:37:12 GMT

Why would an account be terminated?

Re: Terminated account

Foxxee — Mon, 07 Sep 2020 07:46:08 GMT

What account was terminated? QVC's credit card, or your QVC account?

Some received notification their QVC account was closed implying they can't buy a thing from this retailer. I don't know of any retailer that does that.

Although, it's never happened to me, I know retailers will still sell to you if you use a credit card that is in good standing, use cash, or a gift card. I would imagine they would close your online account if you tried to use bad credit cards.

You can email the Social Team to ask. QVCSocialTeam@QVC.com.

Re: Terminated account

SuhseK — Mon, 07 Sep 2020 10:29:25 GMT

I remember years ago, when the forums, were more, drama filled, a poster coming on and freely admitting, she'd borrowed someone else's computer, to create an account and let people know what had happened.

Basically, she'd been permanently banned from the forums, for creating multiple accounts, and posting. She said, she'd also had her account, for purchasing closed, and she knew they'd close the account she'd just created, but she wanted, to not just disappear.

Weird situation, and I'm sure there was more story, involved!

Other than, a problem with payments, I don't know why an account would be closed?

Re: Terminated account

KingstonsMom — Mon, 07 Sep 2020 11:30:42 GMT

@ Beckylo

No you cannot. When QVC 'terminates' an account, you can no longer purchase from them using any payment method.

Re: Terminated account

MezzieStarr — Mon, 07 Sep 2020 12:20:28 GMT

QVC accounts can be terminated due to a "high return" rate. Amazon does this as well.

Re: Terminated account

SeaMaiden — Mon, 07 Sep 2020 18:43:57 GMT

@ Beckylo wrote:
If QVC terminated my account, can I still purchase items with a qvc gift card?

@ Beckylo So QVC gave you no reason for termination of your account? I find that hard to believe.

Re: Terminated account

SarahW — Mon, 07 Sep 2020 21:39:15 GMT

@SeaMaiden wrote:
@ Beckylo wrote:
If QVC terminated my account, can I still purchase items with a qvc gift card?
@ Beckylo So QVC gave you no reason for termination of your account? I find that hard to believe.

Where did she say they gave her no reason? Perhaps she doesn't care to share that information but simply wants an answer to her question about the gift card.

@ Beckylo-- I don't know whether a person can use a gift card after their account is closed, but I suggest emailing social.team@QVC.com for information.

Re: Terminated account

ALRATIBA — Mon, 07 Sep 2020 21:52:42 GMT

It was some years ago - there were a couple of retail stores that closed accounts because of too many returns. It was all over the newspapers.

I don't recall the names - but they were stores catering to younger women's fashions.

I just googled to see if I could find article ... no .... but I did find this (replace the word dot with a dot.

wcpo dot com/money/consumer/dont-waste-your-money/shoppers-being-banned-for-too-many-store-returns

Re: Terminated account

manny2 — Mon, 07 Sep 2020 23:06:21 GMT

If they just terminated your credit card, then yes you could still purchase with a different payment method.

Re: Terminated account

Sage04 — Tue, 08 Sep 2020 01:44:56 GMT

@ Beckylo I think if your account has been terminated, you won´t be able to use the same Customer Number and your ship to address. There are ways around it.

Re: Terminated account

bonnielu — Tue, 08 Sep 2020 01:52:02 GMT

I did not know about the termination because of a high rate of returns. Perhaps they should warn us in advance... or do they?

Re: Terminated account

Teddixat — Tue, 08 Sep 2020 12:34:34 GMT

@ Beckylo Why don't you call them and ask them

Re: Terminated account

proudlyfromNJ — Tue, 08 Sep 2020 12:36:54 GMT

@bonnielu wrote:
I did not know about the termination because of a high rate of returns. Perhaps they should warn us in advance... or do they?

@bonnielu I've seen a few posters on these boards say it happened to them.

Re: Terminated account

NickNack — Tue, 08 Sep 2020 14:04:21 GMT

@bonnielu wrote:
I did not know about the termination because of a high rate of returns. Perhaps they should warn us in advance... or do they?

@bonnielu They do warn you. I've read quite a few posts on this board from posters who say they received "the letter" telling them they were returning too many things. I believe it does say that they won't be able to order from QVC anymore unless it stopped.

Re: Terminated account

bonnielu — Tue, 08 Sep 2020 23:50:06 GMT

Did not know. I don't order all that much.

Re: Terminated account

w2orjetdoc — Fri, 11 Sep 2020 14:21:54 GMT

Too bad if you have a large number of returns - you as the customer are paying $6.50 to return it and you would not be treated that way in a regular retail store. Maybe if Q did a better job at product descriptions, if products were as described and more information on each product was provided, return rates might drop. Consider that Q has done you a favor if they stop you from ordering!

Re: Terminated account

depglass — Mon, 14 Sep 2020 21:41:23 GMT

I have a friend who returns items to Walmart. She says they have really tightened up on what they will take back. She took a shower curtain back, for example, and they refused it because the item had been discontinued. I have no idea how long she had it at home.

Re: Terminated account

SuhseK — Tue, 15 Sep 2020 05:16:58 GMT

@w2orjetdoc wrote:
Too bad if you have a large number of returns - you as the customer are paying $6.50 to return it and you would not be treated that way in a regular retail store. Maybe if Q did a better job at product descriptions, if products were as described and more information on each product was provided, return rates might drop. Consider that Q has done you a favor if they stop you from ordering!

-----

It's not true that you wouldn't be treated,"that way" in a retail store.

The tracking of customer returns, is so common, in retail, I think, it's safe to call it universal.

Chronic returners, rank right up there, with shoplifting and employee theft, as huge loss prevention issues, for retailers.