topic Re: preordering a TSV? in Customer Care

preordering a TSV?

Ilovesnoodles — Tue, 22 Mar 2016 23:51:40 GMT

I read in the beauty forum where alot of customers get an email a few days or more ahead of time with a link to preorder an upcoming TSV.

I have emailed QVC in the past and asked them. I was told to subscribe to all the TSV's which I did. But I've never gotten an email days in advance with a link!

I do get the Insider Magazine via mail which lists the item numbers of some TSV's but when I put in the numbers it doesn't always show up the TSV price. You need the link.

Please advise and thanks in advance.

Re: preordering a TSV?

culebra — Wed, 23 Mar 2016 00:02:32 GMT

I always get the email. There must be a place to subscribe somewhere on this website. I have been getting them for years.

Re: preordering a TSV?

Beth-QVC — Wed, 23 Mar 2016 00:07:06 GMT

@Ilovesnoodles

I have reset all your email preferences to see if I could "kickstart" the pre TSV alerts. Let me know when (or if) you receive them.

Beth QVC

Re: preordering a TSV?

GCR18 — Wed, 23 Mar 2016 00:13:30 GMT

You should be able to type in the item number from the insider and order. I just tried it from the April insider and no issue. My guess is maybe you are checking too soon. I remember reading something about a date when TSVs are released. I don't order a lot of TSVs, but I can't think of a time I couldn't order from the insider.

Re: preordering a TSV?

susandee — Wed, 23 Mar 2016 05:32:38 GMT

@Beth-QVC wrote:
@Ilovesnoodles
I have reset all your email preferences to see if I could "kickstart" the pre TSV alerts. Let me know when (or if) you receive them.

Beth QVC

I have the exact same problem. I have had QVC CS try over and over to fix this. If you look at my order history you will see I order a lot. I get every IT TSV and am pissed that I can never preorder because I don't get the emails. It really needs to be corrected!!

Re: preordering a TSV?

Brittany-QVC — Wed, 23 Mar 2016 14:14:40 GMT

@susandee I'm going to reset your preferences for you today as well to see if that helps! As a heads up to others, you can actually do this for yourself on the website. If you visit QVC.com, log in, and click the drop down arrow next to "Hello, Your Name" then select "My Account". Just opt out of everything and reopt in! That should get you restarted!

Brittany

Re: preordering a TSV?

Brittany-QVC — Wed, 23 Mar 2016 14:16:18 GMT

@susandee They should now be reset!

Re: preordering a TSV?

susandee — Wed, 23 Mar 2016 14:38:32 GMT

@Brittany-QVC wrote:
@susandee They should now be reset!

Customer Service has done this multiple times over the year to get this corrected. IT HAS NEVER WORKED! I also have done the exact same steps you did and I still did not receive the preorder for the IT Cosmetics TSV. Is there a way to test and see if it works? Because I am really frustrated at this point.

Re: preordering a TSV?

bebe777 — Wed, 23 Mar 2016 14:49:57 GMT

@Brittany-QVC wrote:
@susandee I'm going to reset your preferences for you today as well to see if that helps! As a heads up to others, you can actually do this for yourself on the website. If you visit QVC.com, log in, and click the drop down arrow next to "Hello, Your Name" then select "My Account". Just opt out of everything and reopt in! That should get you restarted!

Brittany

@Brittany-QVC, thank you for sharing this info on how to reset preferences!!

-- bebe

Re: preordering a TSV?

Brittany-QVC — Wed, 23 Mar 2016 14:54:17 GMT

@susandee Hm. Unfortunately I don't believe we have a way to send out test e-mails in our system. Are you receiving any e-mails from us, or are you only missing the Today's Special Value e-mails? If it's just the Today's Special Value e-mails, then I might be able to reach out to the e-mail marketing team and see if they can manually add you on to the list.

Brittany

Re: preordering a TSV?

Brittany-QVC — Wed, 23 Mar 2016 14:54:48 GMT

Sure thing @bebe777!

Re: preordering a TSV?

susandee — Wed, 23 Mar 2016 15:10:19 GMT

@Brittany-QVC wrote:
@susandee Hm. Unfortunately I don't believe we have a way to send out test e-mails in our system. Are you receiving any e-mails from us, or are you only missing the Today's Special Value e-mails? If it's just the Today's Special Value e-mails, then I might be able to reach out to the e-mail marketing team and see if they can manually add you on to the list.

Brittany

I get the TSV emails just not the PREORDER ones. This really annoys me to no end because I spend tons of money with QVC and I get every IT Cosmetics TSV on autodelivery. Of course I find the #s online eventually, but I shouldn't have to keep surfing the net like a nutty private investigator just to get an item number to order. At one point I was told I would have to create a new account to get it fixed. Clearly, I didn't like that answer as I have a long history with QVC. Any assistance in getting this finally corrected would be appreciated.

Re: preordering a TSV?

Brittany-QVC — Wed, 23 Mar 2016 15:53:25 GMT

@susandee Hm, that is odd! I almost wonder, could it be that your e-mail server is filtering out the preorder e-mails as spam since they contain links in them? If those e-mails aren't in your spam/junk, then I can forward you along to our e-mail marketing team and see if they can add you manually to the database!

Brittany

Re: preordering a TSV?

susandee — Wed, 23 Mar 2016 16:28:42 GMT

@Brittany-QVC wrote:
@susandee Hm, that is odd! I almost wonder, could it be that your e-mail server is filtering out the preorder e-mails as spam since they contain links in them? If those e-mails aren't in your spam/junk, then I can forward you along to our e-mail marketing team and see if they can add you manually to the database!

Brittany

Years ago, in the days of old, I used to get the preorder emails. ;-) I never modified anything, just one day they stopped coming. The emails are not being sent to me, and they are not in my spam folder. I work in IT so trust me that I've checked everything on my end. Someone at QVC has the power to fix this!

Re: preordering a TSV?

Brittany-QVC — Wed, 23 Mar 2016 16:39:50 GMT

Hi @susandee,

We'll certainly try our best! I'll forward this to our e-mailing marketing team, hopefully they'll be able to add you on to the list manually. It might take some time for that change to take effect, I want to say that it's up to a month (unfortunately). I'll keep my fingers crossed for you. If that doesn't work, please let us know. I'm not sure what our next step might be, but I'm sure we'll think of something!

Brittany

Re: preordering a TSV?

Brittany-QVC — Wed, 23 Mar 2016 16:57:28 GMT

@susandee Ah ha! I just heard back from our e-mail marketing team and I believe we may have figured out the issue. I am going to send you an e-mail you from the QVC Social Team e-mail address right now and explain a little more! We need to confirm a few things with you, then I'll get back to the e-mail marketing team! Please let me know if you do not receive my e-mail.

Brittany

Re: preordering a TSV?

Ilovesnoodles — Wed, 20 Apr 2016 23:19:54 GMT

@Beth-QVC I am finally receiving the emails with the preorder links in them! Yayyy lol

Thanks Beth.

Re: preordering a TSV?

Beth-QVC — Wed, 20 Apr 2016 23:25:52 GMT

@Ilovesnoodles

Yes...success at last. Enjoy!

Beth QVC

Re: preordering a TSV?

SouthernFried — Fri, 22 Apr 2016 00:07:15 GMT

Care to share the fix with the rest of us? I have been a customer of QVC's for over 20 years, and signed up for the pre-sale tsv emails shortly after they were offered. I actually received them for several years, then mysteriously, about 6 years ago, they stopped coming. I've spoken to customer service several times over the years about this, even requested that they forward the problem to their IT department, but never got it resolved. If you've figured out the solution to the problem, I would love to get my account fixed so that I start receiving them again!