topic Question for moderators in Customer Care

Question for moderators

catwoman48 — Fri, 04 Sep 2020 01:16:15 GMT

I have had recent problems with two items from the same vendor, separate orders. First, I have a Le Creuset item (#K403960) that was supposedly shipped on 7/16/20 but has apparently been lost in transit. There is no tracking available. Also, I just received another Le Creuset item (stoneware butter crock #K404762) that was broken in transit and arrived in pieces. I would rather not spend hours on the phone with Customer Service. Can you please tell me how I can transmit the order details confidentially and get refunds for these items? I am not sure whether I must ship back the broken stoneware. Thank you.

Re: Question for moderators

D Kay — Fri, 04 Sep 2020 01:20:27 GMT

Best to email Info to QVCSocialTeam@qvc.com.

Re: Question for moderators

Barbara-QVC — Fri, 04 Sep 2020 01:21:25 GMT

Hi @catwoman48

I am sorry you had a bad experience with your orders. Please email your order info to QVCSocialTeam@qvc.com and we would be happy to help.

Barb

Customer Service

Re: Question for moderators

catwoman48 — Fri, 11 Sep 2020 12:25:33 GMT

Thank you, Barbara, and thank you, Dkay, for the advice. I will follow up via e-mail as you suggested. Can't believe I have had so few problems since the world changed!