topic Re: QVC Social Team - PLEASE in Customer Care

QVC Social Team - PLEASE

grooms — Mon, 31 Aug 2020 16:35:00 GMT

This is the only way I can reach you - I want an item I purchased credited to my Q card order #************* -. A377757 Pop Sonic hair trimmer was ordered on 8/11 and shipped 8/14 and arrived at the Post Office on 8/19 where it has been sitting for almost 3 weeks. I've called the PO and they will not answer phones......obviously this item is lost somewhere in their lousy system. Since this is a lost item would you PLEASE credit my Qcard.....this is the 3rd time I have had to ask for help to credit an item I never received. Stop with mail innovations PLEASE. Thank you for your help

Re: QVC Social Team - PLEASE

Susan-QVC — Mon, 31 Aug 2020 16:37:13 GMT

@grooms wrote:

This is the only way I can reach you - I want an item I purchased credited to my Q card order #************* -. A377757 Pop Sonic hair trimmer was ordered on 8/11 and shipped 8/14 and arrived at the Post Office on 8/19 where it has been sitting for almost 3 weeks. I've called the PO and they will not answer phones......obviously this item is lost somewhere in their lousy system. Since this is a lost item would you PLEASE credit my Qcard.....this is the 3rd time I have had to ask for help to credit an item I never received. Stop with mail innovations PLEASE. Thank you for your help

@grooms I am sorry that happened with the order, we have issued a refund, please allow 3-5 days for processing.

So Sorry for the disappointment,

Susan

Re: QVC Social Team - PLEASE

grooms — Mon, 31 Aug 2020 16:40:35 GMT

Thank you - this is definitely another shipping disappointment.

Re: QVC Social Team - PLEASE

KingstonsMom — Mon, 31 Aug 2020 17:09:42 GMT

@grooms,@Susan-QVC

I just had the same problem with a QVC order that the P.O. scanned as 'delivered', but it was not.

By all rights, once the order is acknowledged as received by the P.O. for delivery, they are the one responsible for non-receipt, meaning we should have to file an insurance claim with the currently 'non-existant' USPS for reimbursement of missing order.

But QVC will refund us for an order not received even if it isn't their fault, I have to give them cred for that!

Re: QVC Social Team - PLEASE

Jdpic — Mon, 31 Aug 2020 17:59:40 GMT

I have had a similar experience.

Re: QVC Social Team - PLEASE

Love my grandkids — Mon, 31 Aug 2020 18:38:10 GMT

@grooms As was posted to you in the last day or two on at least 1 if not 2 of your posts with problems. you CAN reach the social team at

QVCSocialTeam@qvc.com

To say that posting here in the only way is incorrect.

Re: QVC Social Team - PLEASE

qbetzforreal — Mon, 31 Aug 2020 21:17:26 GMT

@Love my grandkids- The Customer Care forum is one way to reach a moderator. Susan the Mod did respond to Grooms and resolve the issue. Using the email is another way.

Re: QVC Social Team - PLEASE -- HELP

Diamonds22 — Tue, 01 Sep 2020 15:27:06 GMT

Social Team - Need help with Order Numbers *********** & **************, H-223728 - I ordered 2 of these & it states Arrives by 8/29/2020 but have not received & it has not shown where the items are in delivery. Please HELP.

Thanks.

Re: QVC Social Team - PLEASE -- HELP

Susan-QVC — Tue, 01 Sep 2020 15:30:47 GMT

@Diamonds22 wrote:

Social Team - Need help with Order Numbers *********** & **************, H-223728 - I ordered 2 of these & it states Arrives by 8/29/2020 but have not received & it has not shown where the items are in delivery. Please HELP.

Thanks.

@Diamonds22 Both orders are still "in Process" comments noted 8/31 they have experienced a delay, my apologies.

Susan

Re: QVC Social Team - PLEASE -- HELP

Diamonds22 — Tue, 01 Sep 2020 16:50:38 GMT

@Susan-QVC wrote:
@Diamonds22 wrote:
Social Team - Need help with Order Numbers *********** & **************, H-223728 - I ordered 2 of these & it states Arrives by 8/29/2020 but have not received & it has not shown where the items are in delivery. Please HELP.

Thanks.
@Diamonds22 Both orders are still "in Process" comments noted 8/31 they have experienced a delay, my apologies.
Susan

Susan, thank you for getting back with me so quickly. You are the best.

Re: QVC Social Team - PLEASE

sunshine45 — Tue, 01 Sep 2020 23:01:55 GMT

the three best and fastest ways to get help and attention from customer service......the qvc forums, qvcsocialteam@qvc.com, and the social team via qvc messenger. keep up the great work MODS! we do appreciate you!

Re: QVC Social Team - PLEASE -- HELP

Diamonds22 — Fri, 04 Sep 2020 21:10:50 GMT

@Susan-QVC wrote:
@Diamonds22 wrote:
Social Team - Need help with Order Numbers *********** & **************, H-223728 - I ordered 2 of these & it states Arrives by 8/29/2020 but have not received & it has not shown where the items are in delivery. Please HELP.

Thanks.
@Diamonds22 Both orders are still "in Process" comments noted 8/31 they have experienced a delay, my apologies.
Susan

Would you please check on my order why the delay & when it will be process? Nothing is noted & I have no idea what is going on with my order. I had ordered 2 of them & I am hoping you will be able to get them processed & delivered.

Thanks.