topic Re: REJECT in Customer Care

REJECT

QPrincess — Wed, 26 Aug 2020 14:45:42 GMT

What does it mean when you receive something from the Q (in my case, cosmetics) with a big REJECT sticker on the box?

I'm not so sure I want to put what I received on my lips (it was a lip scrub and gloss)

Re: REJECT

Group 5 minus 1 — Wed, 26 Aug 2020 14:48:23 GMT

Well...when I worked QA the "reject" signage met it did not meet the standards that marketing had set and had to be disposed of or returned to original manuf.

Re: REJECT

May5 — Wed, 26 Aug 2020 14:50:11 GMT

Don't take a chance. Send it back and get a refund.

Re: REJECT

Goodie2shoes — Wed, 26 Aug 2020 14:54:56 GMT

I definitely would not put it on my lips, I would send it back with the reject sticker attached as you recieved it and tell them why you are not excepting it with request for a refund.

Re: REJECT

Eileen in Virginia — Wed, 26 Aug 2020 15:22:28 GMT

I agree that you should return it for a full refund. Before you do that, take a clear picture of the box with the reject sticker on it. Print a hard copy to include with your return and keep one for yourself.

Re: REJECT

KingstonsMom — Wed, 26 Aug 2020 16:24:52 GMT

I agree with all posters above, make sure you get your original shipping and return shipping refunded as well, from experience, you may have to follow up to get ALL shipping charges refunded.

Re: REJECT

catmama — Wed, 26 Aug 2020 18:27:54 GMT

Is the reject on the shipping box or product box?

Re: REJECT

QPrincess — Fri, 28 Aug 2020 15:19:29 GMT

@catmama wrote:
Is the reject on the shipping box or product box?

There was no product box. The items were in a small cardboard box with address label on box AND a Reject sticker. The two items inside ---a tube of lip scrub that did not seem full and a little tub of lip product that was not sealed.

I am definitely returning.

Re: REJECT

QPrincess — Fri, 28 Aug 2020 15:26:43 GMT

Re: REJECT

QPrincess — Fri, 28 Aug 2020 15:28:10 GMT

I don't truly know the intent of the Reject sticker but not knowing, I am certainly not going to put the product on my lips.

Re: REJECT

Kim-QVC — Fri, 28 Aug 2020 16:56:18 GMT

@QPrincess wrote:

What does it mean when you receive something from the Q (in my case, cosmetics) with a big REJECT sticker on the box?

I'm not so sure I want to put what I received on my lips (it was a lip scrub and gloss)

Hi @QPrincess thank you for posting in our Community Customer Care forum. I am very sorry that this item arrived with a reject sticker (than you for the pic/item#) - I have sent you an email regarding this order.

Kim

Re: REJECT

QPrincess — Fri, 28 Aug 2020 17:15:26 GMT

@Kim-QVC wrote:
@QPrincess wrote:
What does it mean when you receive something from the Q (in my case, cosmetics) with a big REJECT sticker on the box?

I'm not so sure I want to put what I received on my lips (it was a lip scrub and gloss)
Hi @QPrincess thank you for posting in our Community Customer Care forum. I am very sorry that this item arrived with a reject sticker (than you for the pic/item#) - I have sent you an email regarding this order.
Kim

I just wanted to post that Kim contacted me to say I should never have received that. She attempted to re-order but it is sold out. Fortunately, she saved me a trip to the post office as I was on my way out the door to do a return.

So I just wanted everyone to know that Kim at the Q Social Team has already issued my refund and said I do not need to return the product. So thank you Kim for handling this so promptly.