topic Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way? in Customer Care

Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

DooneyGal2 — Wed, 19 Aug 2020 08:39:26 GMT

Hi,

I'm trying to find out if QVC / Social Team still sends you an e-mail to let you know that your return is on it's way?
In the past once I dropped off my return at the Post Office, within 24-48 hours I would receive an e-mail from QVC saying my return was on it's way - a week ago I sent two items back via the USPS and never received an e-mail, worried ugh. One was for a Lug bag the other was an exchange with D&C.
Thanks for any help!

Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

AnjalenaQVC — Wed, 19 Aug 2020 09:37:55 GMT

Hi @DooneyGal2 We normally send emails once the return is scanned. You can also follow your return on qvc.com in My Account. If your return is not processed within 15 business days, please feel free to email us at: QVCSocialTeam@qvc.com

Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

loriqvc — Wed, 19 Aug 2020 14:02:25 GMT

@DooneyGal2 - I would have to say no based on my experience; I haven't received any notifications about returns being "on their way" for at least a few months. I used to get those alerts, and nothing has changed in my email preferences, so I'm not sure what might have changed in the QVC system. It is helpful that qvc.com has started showing tracking details for returns again, though!

Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

SharkE — Wed, 19 Aug 2020 14:28:34 GMT

Tell you what I do.

I write down that big long USPS number before I mail the return that way I can track it myself. After you write down the number, send it to yourself in an email, copy and paste it, so, you won't have to write it down all the time when you want to check on the progress go to USPS and paste it.

Soon as it's delivered if they don't email you and let you know they have received it and your credit card has been credited then I go to 'order status' and under 'returns' I can see if they have it then I start calling my credit card automated information and see if my account has money back in it.

Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

NickNack — Wed, 19 Aug 2020 15:41:19 GMT

@DooneyGal2 I returned something about a month ago and didn't get an email saying it was on the way back to QVC. I took a picture of the label that has the tracking # on it and sent it to me in an email.

I track the returns to QVC on the Pitney Bowes website and through my account on QVC.

Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

DooneyGal2 — Wed, 19 Aug 2020 23:21:55 GMT

Thanks everyone for your help! Guess they stopped doing that extra step (which was always helpful and in an odd unexplainable way lol, comforting!) - I rather I'm today's busy world they still did, but will definitely start looking it up via the USPS or QVC site! Thx again!

Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

NickNack — Wed, 19 Aug 2020 23:24:49 GMT

@DooneyGal2 wrote:
Thanks everyone for your help! Guess they stopped doing that extra step (which was always helpful and in an odd unexplainable way lol, comforting!) - I rather I'm today's busy world they still did, but will definitely start looking it up via the USPS or QVC site! Thx again!

@DooneyGal2 QVC usings a third party shipper, so you can't track it on the USPS website. That website will tell you when the shipper picked it up, but it won't go any further.

You can track it on pitneybowes.com and also through your original order on QVC.

Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

petesplace — Thu, 20 Aug 2020 01:57:52 GMT

I don't know....I ordered an item on 07/26, not received.....checked on the item today

8/19 just to find out the order was cancelled yesterday. I did not cancel it nor did I receive and email. I don't know whats going on lately.

Re: Does Customer Care No Longer Send E-Mails To Let You Know Your Return Is On It's Way?

Memebell — Thu, 20 Aug 2020 04:27:01 GMT

I just got an email today in fact, that they have received my return and are processing. It was mailed on Saturday so I am pleased!