topic Re: Received someone else's order :( in Customer Care

Received someone else's order :(

Sara Loves Shopping — Tue, 18 Aug 2020 17:38:05 GMT

Hi all,

I placed an order on 8/5 and a QVC package arrived today with my correct address/confirmation number on the front, but the inside contains another person's order and packing slip on the inside. I would be happy to mail back the package to QVC with the return slip but I also don't want the person on the other end to get a refund minus the shipping fee (same goes for me! I really want my AnyBody order ). Any suggestions from the Q team as to how I can get my order and so can the other person without any charges on shipping/returns? Thanks, I've had good luck in the past with shipping issues and hope it keeps going.

Re: Received someone else's order :(

Love my grandkids — Tue, 18 Aug 2020 17:55:41 GMT

@Sara Loves Shopping Send an email (off line) to:

QVCSocialTeam@qvc.com

Give them all the info and they'll get back to you, in case they don't see your post.

Re: Received someone else's order :(

catter70 — Tue, 18 Aug 2020 18:10:47 GMT

@Sara Loves Shopping Maybe you got my siste'sr package. She received a package the other day with nothing in it.

Re: Received someone else's order :(

SharkE — Tue, 18 Aug 2020 18:12:02 GMT

@Sara Loves Shopping wrote:
Hi all,

I placed an order on 8/5 and a QVC package arrived today with my correct address/confirmation number on the front, but the inside contains another person's order and packing slip on the inside. I would be happy to mail back the package to QVC with the return slip but I also don't want the person on the other end to get a refund minus the shipping fee (same goes for me! I really want my AnyBody order ). Any suggestions from the Q team as to how I can get my order and so can the other person without any charges on shipping/returns? Thanks, I've had good luck in the past with shipping issues and hope it keeps going.

Good luck ! I ordered a 200.00 Carolyn Pollack cuff and both times sent back never got what I ordered . After the 2nd flub up I cancelled the order altogether.

As bad as my experience is another gal in here posted she received an EMPTY pouch all she got was air.

Re: Received someone else's order :(

Barbara-QVC — Tue, 18 Aug 2020 19:18:35 GMT

Hi @Sara Loves Shopping

I am sorry you received the wrong item. Please email your order info to QVCSocialTeam@qvc.com and we would be happy to assist you.

Barb

Customer Care

Re: Received someone else's order :(

Anonymous032819 — Tue, 18 Aug 2020 19:55:26 GMT

If you have the other person's address, I would just mail them their stuff.

It would probably be quicker and easier that way.

Re: Received someone else's order :(

Jolexi — Wed, 19 Aug 2020 19:10:46 GMT

I had the same issue. Got someone else’s Side Stitchblouse-and I imagine they received my blouse. I called CS and was told to return to them. I just followed up by noting their error on the return slip and then contacting them online to make sure I covered the issue with returns and replacement. Neither I nor the other person should la out on what we rightfully paid for; let’s hope it works out that way for both of us!

Re: Received someone else's order :(

raz2 — Sat, 22 Aug 2020 17:44:18 GMT

SHIPPING IS AWEFUL HERE... CERTAIN AMOUNT ESPECIALLY EXPENSIVE ITEMS SHOULD BE UPS TO MAKE SURE YOU RECEIEVE THEM ! I CALLED CS. AFTER 6 DAYS OF MY ORDER JUST SITTING THERE ...THEN I HEAR ANOTHER 5 DAYS MAYBE ... I ASK WHAT IF YOU DON'T GET IT ? CS.SAID IT'S INSURED WE DON'T HANDEL SHIPPING ISSUES... JUST ORDERS WE'LL JUST START OVER REPLACING I THINK SOMEONE NEEDS TO RETHINK THE SHIPPING HERE!!!

Re: Received someone else's order :(

bells4me — Sat, 29 Aug 2020 18:45:02 GMT

Wonder if it was mine. I received an XL in white for someone in Forest Lake, CA. I sent it back.