topic Re: REFUNDS in Customer Care

REFUNDS

bgevan — Sun, 16 Aug 2020 20:07:34 GMT

Why is it taking so long for returns to be credited to your account?

Re: REFUNDS

CathyNY — Sun, 16 Aug 2020 20:52:19 GMT

I'm having the same issue. Plus, it's taking forever for exchanges.

Re: REFUNDS

Love my grandkids — Sun, 16 Aug 2020 21:30:22 GMT

@CathyNY @bgevan Ladies the best way to get a response is to email:

QVCSocialTeam@qvc.com

They are very helpful and prompt in assisting. Just email with your info and concerns.

Re: REFUNDS

DAD — Sun, 16 Aug 2020 22:03:31 GMT

I wish they did exchanges like HSN. If you need a different size,color etc. there's an exchaThe order goes out immediately & you have 15 days to get the return in the mail. That way you know if you can exchange it or send for refund. You have 30 days & you can watch to see if someone may have done a return.

Re: REFUNDS

Georgiagrama — Mon, 17 Aug 2020 03:08:48 GMT

@Love my grandkids @Beth-QVC

Thank you for posting the e mail address. I have a return, (The Tweaked by Nature special value in July) that has been sitting at the return center in Rocky Mount, N. C. since August 4th.

I've already made two payments on it. It was on easy pay.

I simply do not understand how there could be such a delay.

Re: REFUNDS

Georgiagrama — Mon, 17 Aug 2020 15:43:55 GMT

@bgevan @CathyNY @Love my grandkids

Just as an FYI. I contacted the QVC email address that is shown below. The problem was cleared up almost immediately.

Thank you for the information. It certainly worked and has eased my mind.