topic Re: Customer Care Question Only Please in Customer Care

Customer Care Question Only Please

Reconnaissant — Sat, 15 Aug 2020 18:29:12 GMT

Since the postal service is cutting overtime, shutting down some mail sorting machines etc and packages are arriving much later.

I am wondering if QVC will be extending return time past the 30 days?

Thank you

Re: Customer Care Question Only Please

Beth-QVC — Sat, 15 Aug 2020 18:38:30 GMT

@Reconnaissant

At this time we have not received any word on expanding the return period. We will let you know of any change to that. In the meantime, I will forward your feedback (suggestion?) to our senior management.

Beth QVC

Re: Customer Care Question Only Please

Kachina624 — Sat, 15 Aug 2020 19:04:53 GMT

So far, I haven't noticed any decrease in service from my local post office. Now UPS is shooting packages all over the continent. I think their sorting machines have gone beserk.

Re: Customer Care Question Only Please

homedecor1 — Sat, 15 Aug 2020 19:52:05 GMT

@Kachina624

I know you are up on things -- they had a "quick" quip on our noon news : "temporary price increase 10/18-12/27/20.

usps.com/newsroom

I don't know how post link but interesting read.

For sure no ordering for me with anyone charging s/h at these rates that are already high thru USPS for crappy service😉.

Guess that's the USPS answer -- raise prices🤷‍♀️😡

Re: Customer Care Question Only Please

Kachina624 — Sat, 15 Aug 2020 20:19:01 GMT

@homedecor1 I know you mail a lot of packages so you'd better get them done early. I really don't understand why this is necessary. Sort of bureaucratic price gouging, taking advantage of Christmas to make extra $$$. Really angers me. Thankfully, I mail very little and will be hand-delivering a ballot.

Re: Customer Care Question Only Please

loriqvc — Sat, 15 Aug 2020 20:22:53 GMT

@Reconnaissant - Just to make sure you're aware of this, the 30-day return policy starts when your package is delivered, not when it is shipped.

Re: Customer Care Question Only Please

homedecor1 — Sat, 15 Aug 2020 20:32:43 GMT

@Kachina624

No longer ...sometime ago I got "smart"😉.

I used to be so concerned gifts were wrapped, mailed and family got them. Now, I only buy from Target, Carter's, etc. and of course, "A" all free shipping. I send to their parents and they wrap...

I just placed my great nephews 1st bday gifts from Carter's & Target last week all free shipping . My niece received them -- I sent her card to put on package.

Took me years to get "smart" but no more. I even did mailing the first few months of pandemic for essentials to my kids (some postage was $35 more than contents😳).

I honestly believe this "pandemic" has given everyone lots of "excuses" for everything🙄.

I know it's gonna make a difference in my buying habits.

Re: Customer Care Question Only Please

Nataliesgramma — Sat, 15 Aug 2020 20:47:58 GMT

I am glad we cut down on gift buying......Buying for the Holidays is going to be a nightmare....

Re: Customer Care Question Only Please

SXMGirl — Sat, 15 Aug 2020 20:51:18 GMT

UPS has started deliverying on Saturdays in my area. I guess that is one part of the price increase.

Re: Customer Care Question Only Please

Kachina624 — Sat, 15 Aug 2020 20:57:57 GMT

@SXMGirl I got two packages from UPS this morning and have one scheduled to be delivered by somebody tomorrow

Re: Customer Care Question Only Please

patbz — Sun, 16 Aug 2020 03:55:25 GMT

@Reconnaissant : Saw on Rachel Maddie that many large sorting machines at USPS aren't just being moved around, they are being junked and/or destroyed. This was reported by a Postal Union official in Iowa (I think).

Re: Customer Care Question Only Please

MzGabby — Thu, 22 Oct 2020 20:32:12 GMT

Please tell the hosts to stop playing with the food. It's GROSS. Not to mention the outrageous prices on gormet holiday...no one in their right mind would pay those prices.