topic UPS Mail Innovations - UGH! in Customer Care

UPS Mail Innovations - UGH!

ChouChou — Sat, 15 Aug 2020 02:37:22 GMT

QVC needs to rethink their use of UPS Mail Innovations. On 8/1/2020 I ordered 2 Copper Fit face covers. I'm not worried about getting them quickly. I just wanted to add them to my stash. My order was processed by QVC through UPS Mail Innovations on 8/4/2020 in Ontario, CA. I live about 25-30 miles from that facility in Long Beach. I still have not received my order. It was sent from Ontario to Salt Lake City to Fontana, CA to Long Beach, CA to San Diego, CA where it sit as of today 8/14/20. Here is the iternerary:

Aug 14, 2020, 10:23 Package processed by post office San Diego, CA
Aug 12, 2020, 13:55 Package routed to wrong post office. Package will be transferred to correct post office for delivery. San Diego, CA
Aug 12, 2020, 09:28 Received by the post office San Diego, CA
Aug 08, 2020, 01:36 Shipment Acceptance at Post Office Long Beach, CA
Aug 07, 2020, 09:19 Package departed UPS Mail Innovations facility enroute to USPS for induction Fontana, CA
Aug 06, 2020, 23:30 Package received for sort by destination UPS Mail Innovations facility Fontana, CA
Aug 06, 2020, 02:16 Package transferred to destination UPS Mail Innovations facility Salt Lake City, UT
Aug 05, 2020, 18:18 Package processed by UPS Mail Innovations origin facility Salt Lake City, UT
Aug 05, 2020, 13:05 Package received for processing by UPS Mail Innovations Salt Lake City, UT
Aug 05, 2020, 09:50 Shipment tendered to UPS Mail Innovations ONTARIO, CA
Aug 04, 2020, 14:38 Shipment information received by UPS Mail Innovations

I had another order from July that made another long Mail Innovations trip and is supposedly sitting at the Long Beach post office. I have never received it. I wrote to the social team and they graciously refunded my payment. But, for some reason the package is still showing as received by the Long Beach post office as of 7/7/2020. If I ever get it, I'll call and let them know to charge me.

Don't get me wrong, I like QVC - although I am ordering a lot less than before. My problem is with their shipping practices.

Re: UPS Mail Innovations - UGH!

ChouChou — Sat, 15 Aug 2020 02:38:46 GMT

Something weird happened with the formatting of my post. Sorry about that.

Re: UPS Mail Innovations - UGH!

A1brat — Sat, 15 Aug 2020 02:41:55 GMT

I totally agree about UPS mail innovations. However, if you use UPS surepost, there is no problem with delivery. It comes to your local UPS station, they deliver it to your local USPS office, and you get it the next day. I wrote to QVC about mail innovations, and its not just QVC. Some of Macys orders are coming mail innovations and they are really slow. Usually, my Macys orders are within a few days, with mail innovations it was over a week.

I hope both QVC and Macys drop this shipping option.

Re: UPS Mail Innovations - UGH!

Kachina624 — Sat, 15 Aug 2020 02:50:34 GMT

@ChouChou If you don't get the order the first of the week, go to the USPS website and do the short form to report a missing package. You'll be surprised at how fast it appears.

Re: UPS Mail Innovations - UGH!

ChouChou — Sat, 15 Aug 2020 03:03:28 GMT

I'll wait a while longer. At this point I'm kind of interested to see how long this will take.

Re: UPS Mail Innovations - UGH!

Biftu — Sat, 15 Aug 2020 03:27:34 GMT

As I've said in the past, Mail Innovations is the worst! I too have had packages take state wide tours. I hate it when I see my packages are sent through them. I just know it will be a long wait.

Re: UPS Mail Innovations - UGH!

DeDe56 — Sat, 15 Aug 2020 05:22:21 GMT

Delivery by the USPS in my area has gotten horrible. One example, a blouse I ordered from QVC was delivered to my town August 3rd and the tracking quote says "it may be delayed". It's 12 days later and no movement or update. I could list several more examples. It has never been this bad. I wish QVC would offer the customer the option of choosing what carrier to use. I understand the cost could be higher but coupled with the slow order processing QVC already has, it has gotten frustrating to order from them.

Re: UPS Mail Innovations - UGH!

Baylie — Sat, 15 Aug 2020 13:19:04 GMT

I have had the same kind of problem several times with QVC packages. I have never had this happen with any other company and I order online a lot!

Re: UPS Mail Innovations - UGH!

Teddixat — Sat, 15 Aug 2020 13:29:11 GMT

Pretty soon we won’t be getting anything delivered if they dont fund the Post Office and stop closing post offices. Not just packages from QVC, but nothing at all.

Re: UPS Mail Innovations - UGH!

Jeanne from VA — Sat, 15 Aug 2020 14:31:22 GMT

@Baylie I am having current problems with Mail Innovations. I have a couple of packages that have no current tracking information. I live in Virginia. Why would QVC ship an item from California? I ordered two on sale Denim and Co. items the same day, (same item, different colors). One was shipped from the North East (I already have that item and received it quickly). The other (same item in different color, shipped from CA by Mail Innovations) appears to be sitting in limbo. I hate seeing " Mail Innovations"; it has been my experience that it spells trouble! I had another package that sat in limbo two weeks, QVC finally listed it as "back ordered, and I was so frustrated that I canceled it. QVC needs to reasess it's delivery system,because it is unsatisfactory. Here is an example of tracking information/no information after Aug. 11th - Mail iInnovations, 😞 :

Aug 11, 2020, 23:12Package transferred to destination UPS Mail Innovations facilityFontana, CA
Aug 11, 2020, 18:06Package processed by UPS Mail Innovations origin facilityFontana, CA
Aug 11, 2020, 14:16Package received for processing by UPS Mail InnovationsFontana, CA
Aug 11, 2020, 13:30Shipment tendered to UPS Mail InnovationsONTARIO, CA
Aug 11, 2020, 08:28Shipment information received by UPS Mail Innovations

Re: UPS Mail Innovations - UGH!

KingstonsMom — Sat, 15 Aug 2020 14:47:09 GMT

It's the CHEAPEST way for QVC to ship, so it's not going away, unfortunately.

In the end, it affects QVC's bottom line tremendously, as customers get fed up and stop shopping with them.

Just Google QVC's current quarterly reports......

Re: UPS Mail Innovations - UGH!

Jeanne from VA — Sat, 15 Aug 2020 15:02:02 GMT

@KingstonsMom You are most certainly correct. Mail Innovations may not go away, but QVC's dissatisfied customers may decide to shop elsewhere. QVC needs to add a shipping option available to its customers: "Do Not Ship by Mail Innovations". That may solve a lot of the problems many of us are encountering.

Re: UPS Mail Innovations - UGH!

Abrowneyegirl — Sat, 15 Aug 2020 15:05:45 GMT

@Jeanne from VA wrote:
@KingstonsMom You are most certainly correct. Mail Innovations may not go away, but QVC's dissatisfied customers may decide to shop elsewhere. QVC needs to add a shipping option available to its customers: "Do Not Ship by Mail Innovations". That may solve a lot of the problems many of us are encountering.

I somehow doubt that most of the Q shoppers are going to willing to pay top tier shipping $$$ to get an item a day or so earlier.

I can not remember what I was purchasing or what company it was but they did offer several shipping options. One option was 1-3 days and it was over $26. It was not a major purchase or I would have remembered what it was.

Re: UPS Mail Innovations - UGH!

Abrowneyegirl — Sat, 15 Aug 2020 15:07:55 GMT

I will have to look to see what Home Depot uses. Our shipment has been delayed 4 times.

Every day I get an email notifying me of a delay, saying it will arrive 'tomorrow'

LOL

Re: UPS Mail Innovations - UGH!

KingstonsMom — Sat, 15 Aug 2020 15:19:47 GMT

@Abrowneyegirl

I think the discussion here is with returns using the return label (Mail Innovations) taking forever to be refunded.

QVC is shipping orders through UPS, who hands off the packages to the USPS for delivery to your home, adding 2-3 day for receiving time.

The returns using the return label, wait for a once a week pick-up by Mail Innovations (QVC's 'Agent') and takes a very long time to deliver returns to QVC.

Then add the time it takes for QVC to process the return and issue credit.

Re: UPS Mail Innovations - UGH!

Abrowneyegirl — Sat, 15 Aug 2020 15:26:33 GMT

@KingstonsMom

Thank you for explaining this. I had no idea.

So why do people choose to use the service???? I always just pay the postage and mail my returns. It saves a lot of $$ and gets there very quickly.

Really I do not care how long the return takes honestly but the price of the QVC return labels is VERY expensive.

Re: UPS Mail Innovations - UGH!

katiebeau — Sat, 15 Aug 2020 16:02:24 GMT

In the last 3 months I have had 3 packages disappear in the Mail Innovations System. All three of them were ordered thru QVC. The first pagckage took 48 days to arrive. The second one not quite as long. They were two bracelets (exactly the same but one gold one silver) ordered together but shipped separately. QVC did send replacement bracelets and when the first bracelets arrived, I returned them. The third order took almost 20 days and so I waited that one out. I don't understand the Mail Innovations system and why packages seem to disappear into the black hole. I also have a return sitting at QVC that has been there since August 4th but not "keyed" yet. At that rate, I will be making the second value payment before they give me a credit. Because I live in a rural area, I do most of my shopping online. EVERY other company runs circles around QVC's shipping and return system.

Kate

Re: UPS Mail Innovations - UGH!

queen Betty — Thu, 20 Aug 2020 22:49:11 GMT

Hello
Ups mail innovations has lost 3 packages
Recently for me. Also sent one item back July 25 QVC has not received as yet. Aug. 20. Frustrated with ups mail innovations.
Qween betty

Re: UPS Mail Innovations - UGH!

KKJ — Fri, 21 Aug 2020 00:33:01 GMT

I HATE Mail Innovations! I've had delayed/ lost pkgs--so unreliable. Wish the Q would do away with this horrible shipping carrier. And seriously, is it really saving them money when they end up having to ship out replacements/ issue refunds because customers (like me) didn't receive their orders the first time? No, it s costing them more!