topic Re: MODS Please help - missing item in Customer Care

MODS Please help - missing item

IlliniGirl88 — Fri, 14 Aug 2020 16:27:40 GMT

Mods, I've already sent an email to QSocial Team, but haven't heard anything yet. I received my Prive Reveux order for the set of 2 eyeglasses (recent TSV). I only received one pair of glasses in one of the boxes. I was supposed to receive the solid red (those were in the box) and the red tortoise (which are missing from the box). I can email more information if needed, please let me know what I should do. Returns and refunds are taking a long time. I'm not sure if I can get a refund for the missing glasses and just keep the solid red pair. Please advise.

Thank you for your help!

Re: MODS Please help - missing item

KingstonsMom — Fri, 14 Aug 2020 19:08:08 GMT

@IlliniGirl88

I would email the Social Team again, it's not like them to not answer an email and pretty quickly, so they may not have received it.

Make sure you're using QVCSocialTeam@qvc.com.

Re: MODS Please help - missing item

Beth-QVC — Fri, 14 Aug 2020 19:13:21 GMT

@IlliniGirl88

I am sorry but it appears your email went to my inbox only and I have not been in the office. Sending you an email in response now...

Beth QVC

Re: MODS Please help - missing item

IlliniGirl88 — Fri, 14 Aug 2020 20:34:00 GMT

@Beth-QVC - I emailed you back, thank you very much for all your help!

Re: @Beth-QVC new email sent

IlliniGirl88 — Mon, 17 Aug 2020 14:36:11 GMT

@Beth-QVC - Hi Beth - I sent an email with 2 pictures about an order that has damage, to your email. Please let me know if don't receive it. Thank so much!

Re: @Beth-QVC new email sent

Beth-QVC — Mon, 17 Aug 2020 18:43:10 GMT

@IlliniGirl88

I received it, thanks. And sent you a reply.

Beth QVC

Re: @Beth-QVC new email sent

IlliniGirl88 — Mon, 17 Aug 2020 20:25:45 GMT

@Beth-QVC - Thank you again for all your help, it's appreciated! Have a nice evening!

Re: @Beth-QVC new email sent

KingstonsMom — Mon, 17 Aug 2020 22:55:57 GMT

@IlliniGirl88 wrote:
@Beth-QVC - Thank you again for all your help, it's appreciated! Have a nice evening!

@IlliniGirl88, @Beth-QVC

Aren't they just the best!........yeah, they truly are.