topic Re: Lost package? in Customer Care

Lost package?

kittymom56 — Fri, 14 Aug 2020 02:06:46 GMT

Order #*** was received by UPS at the Hodgkins IL facility on 8/4. It has not been scanned again since then. I'm assuming the package is lost. What is my next step? Thank you.

***edited to remove personal information

Re: Lost package?

Barbara-QVC — Fri, 14 Aug 2020 02:08:29 GMT

Hi @kittymom56

I am sorry there has been no additional movement with your package. Would you like a replacement Illuminated Faceted Glass Present with Bow by Valerie or would you prefer a refund?

Barb

Customer Care

Re: Lost package?

kittymom56 — Fri, 14 Aug 2020 02:09:33 GMT

I wuold like another as it is a Christmas gift. Thank you for replying so quicly!

Re: Lost package?

Barbara-QVC — Fri, 14 Aug 2020 02:11:14 GMT

@kittymom56

You are most welcome!

A replacement for Item H217176 Illuminated Faceted Glass Present with Bow by Valerie has been issued. Your new item should arrive on or about Wednesday, August 26, 2020.

Should you receive your original shipment, please return the item to QVC following our normal return instructions noted on your packing slip. If you wish to keep both items, please call Customer Service at 1-800-367-9444 from 7am to 1am ET to arrange for billing.

Barb

Re: Lost package?

kittymom56 — Sun, 16 Aug 2020 23:14:59 GMT

Thank you again Barb.

Re: Lost package?

kittymom56 — Fri, 21 Aug 2020 02:54:34 GMT

I just wanted to let you know that the replacement package arrived today. I appreciate your help so much. I know things are difficult right now and things are probably a bit crazy, but your hard work is much appreciated! Have a nice day!

Re: Lost package?

Barbara-QVC — Fri, 21 Aug 2020 03:27:57 GMT

@kittymom56

I am so glad your package arrived! Thanks for letting us know!

Barb