topic Re: Moderators: I need HELP! in Customer Care

Moderators: I need HELP!

Fofina — Tue, 14 Jul 2020 09:42:41 GMT

I ordered Breezies bras on June 19th. They did not ship until July 1, 2020, although I called to cancel before then, And now they have been sitting in Butner, NC since July 14th.At this point I want a credit and not the product.. I swear I will not order another product from QVC,until they address the shipping issues, In addition, I returned a Logo dress and the tracking shows that it was recieved more than a week ago, and I still have not received an acknowledgment..

Re: Moderators: I need HELP!

Anonymous — Tue, 14 Jul 2020 14:00:09 GMT

@Fofina I apologize for this frustration. We've issued a refund for the LOGO dress, please allow 3-5 days for processing. We tracked your Breezies order and we expect it to be delivered in a few days. Once received please use the prepaid return label. The order is already noted that there will be no charge for the usage. Cindy

Re: Moderators: I need HELP!

Love my grandkids — Tue, 14 Jul 2020 14:11:45 GMT

@FofinaYou say it's been sitting since JULY 14th?

TODAY is July 14th!!!

Re: Moderators: I need HELP!

Fofina — Tue, 14 Jul 2020 14:29:53 GMT

Yes, you are right. I meant July 11. Thanks for correcting me!

Re: Moderators: I need HELP!

Kachina624 — Tue, 14 Jul 2020 17:02:31 GMT

@Fofina Packages sitting at the post office 3 days is no big deal. I just got one that had been there 11 days. The USPS is swamped with unsorted mail. If you're going to order online, you need patience.

Re: Moderators: I need HELP!

Fofina — Tue, 14 Jul 2020 20:10:12 GMT

Kachina624. I ordered on June 19th, and havent received it yet. And I should have patience??? Seriously.

Re: Moderators: I need HELP!

Fofina — Wed, 12 Aug 2020 16:22:43 GMT

QVC Social Moderators, I was assured that when I returned the Breezies Bras which I was unable to cancel (even though it took more than a month for me to receive them) that I would not be charged the 6.95 return label fee. However within the last week, I was charged on my account for the return label fee. Please can you correct this? Fofina.

Re: Moderators: I need HELP!

Susan-QVC — Wed, 12 Aug 2020 16:28:48 GMT

@Fofina wrote:

QVC Social Moderators, I was assured that when I returned the Breezies Bras which I was unable to cancel (even though it took more than a month for me to receive them) that I would not be charged the 6.95 return label fee. However within the last week, I was charged on my account for the return label fee. Please can you correct this? Fofina.

@Fofina Absolutley, we will refund that for you now.

My apologies,

Susan

Re: Moderators: I need HELP!

Fofina — Thu, 13 Aug 2020 09:39:56 GMT

Thank you Susan!

Re: Moderators: I need HELP!

depglass — Thu, 13 Aug 2020 13:48:04 GMT

Contactt your senators and congresspeople. They are the only way this mess will get straightened out. It is not the fault of the postal employees.