https://community.qvc.com/t5/Customer-Care/How-long-to-wait-before-contacting-CS/m-p/6412228#M56577 <P>I've placed many orders with QVC over the last few months, all but 2 have arrived.&nbsp; Both were placed early/mid-July, have been marked as shipped, but both have been sitting at the UPS facility in La Vergne, TN since July 20th.&nbsp;</P><P>&nbsp;</P><P>I know CS is swamped with issues right now so I don't want to add to their load but how long is "long enough" that a package should not just be sitting in a sorting facility?&nbsp; I've gotten everything else from the same orders and every order I've placed since then...it's just those 2 packages that haven't moved.&nbsp; When something like this happened pre-Covid, the packages never showed up at my house and CS issued a replacement.&nbsp; Have I waited long enough or am I just being impatient lol?</P> Tue, 04 Aug 2020 20:16:57 GMT sfins 2020-08-04T20:16:57Z https://community.qvc.com/t5/Customer-Care/How-long-to-wait-before-contacting-CS/m-p/6412228#M56577 <P>I've placed many orders with QVC over the last few months, all but 2 have arrived.&nbsp; Both were placed early/mid-July, have been marked as shipped, but both have been sitting at the UPS facility in La Vergne, TN since July 20th.&nbsp;</P><P>&nbsp;</P><P>I know CS is swamped with issues right now so I don't want to add to their load but how long is "long enough" that a package should not just be sitting in a sorting facility?&nbsp; I've gotten everything else from the same orders and every order I've placed since then...it's just those 2 packages that haven't moved.&nbsp; When something like this happened pre-Covid, the packages never showed up at my house and CS issued a replacement.&nbsp; Have I waited long enough or am I just being impatient lol?</P> Tue, 04 Aug 2020 20:16:57 GMT https://community.qvc.com/t5/Customer-Care/How-long-to-wait-before-contacting-CS/m-p/6412228#M56577 sfins 2020-08-04T20:16:57Z https://community.qvc.com/t5/Customer-Care/How-long-to-wait-before-contacting-CS/m-p/6412273#M56582 <P><FONT size="4"><STRONG><a href="https://community.qvc.com/t5/user/viewprofilepage/user-id/61302">@sfins</a>&nbsp;Best to send them an email at:</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="4"><STRONG>QVCSocialTeam@qvc.com</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="4"><STRONG>Give them all information, they are very helpful.</STRONG></FONT></P> Tue, 04 Aug 2020 20:42:57 GMT https://community.qvc.com/t5/Customer-Care/How-long-to-wait-before-contacting-CS/m-p/6412273#M56582 Love my grandkids 2020-08-04T20:42:57Z