topic Re: Recent Changes in Customer Care

Recent Changes

Mesagem — Tue, 04 Aug 2020 18:37:06 GMT

I'm wondering why every show is labeled Shopping. Very bad decision. I won't tune in to see what's available if I don't know what the show is about. Also really hate the same show on repeatedly every night. QVC2 I won't watch. If you see something you want to buy, alot of times its sold out or price has changed. I've shopped QVC nearly 30 years and I'm afraid these changes will lose alot of customers. Please reconsider.

Re: Recent Changes

Kachina624 — Tue, 04 Aug 2020 18:47:06 GMT

@Mesagem Have you checked the program guide online at QVC.com? You might find more accurate information.

Re: Recent Changes

Miss Pepsi — Tue, 04 Aug 2020 18:49:40 GMT

It shows that way for me as well on the channels where they are reruns but not on the QVC main channel.

Takes 2 seconds to channel flip. For me, I don't see the big deal.

I could however do without the rerun of the TSV from 3-7 on the main channel. Since they are doing reruns on the other 2 channels I would love form them to bring live programming back 24/7 pm QVC Main but I am not holding out any hope that that will happen. I should be sleeping during those hours anyway.

Re: Recent Changes

SandySparkles — Tue, 04 Aug 2020 18:54:39 GMT

I think it might have something to do with the disruption in the supply chain that is affecting inventory, but that's just a guess. Programming is done well in advance, and it is possible that some vendors just do not have the ability to provide enough inventory to present their products for specific shows.

I just checked the guide on my DIRECTV and it looks like Wed, 8/5 at 3am pacific time is a return to actual scheduled programming with names. I'm crossing my fingers for you.✌😊

~~~All we need is LOVE💖

Re: Recent Changes

FancyPhillyshopper — Tue, 04 Aug 2020 22:05:35 GMT

This is a non-justified criticism of QVC.

The QVC program guide online is up-to-date with all the shows. Use the QVC website! That is the way modern and smart shoppers shop.

Send an email to your cable company/television company instead and complain, as they are the ones who load up the information.

Oh by the way, we had a tropical storm all up and down the east coast today. Maybe people were just a little busy...