topic Re: What happened to QVC customer service? in Customer Care

What happened to QVC customer service?

SierraMom — Tue, 04 Aug 2020 18:06:39 GMT

Over the many years I've shopped with QVC, customer service has been a joy and returns were fast and efficient. Now, I can't get a live person on the phone, emails aren't returned and my return items have been sitting somewhere in a warehouse for almost 2 months while my easy pays continue to be billed. QVC is acting like a company that's going under. Is anyone else having the same issues? I won't shop here again QVC until you fix these problems.

Re: What happened to QVC customer service?

catter70 — Tue, 04 Aug 2020 18:17:04 GMT

This has been a topic of discussion almost daily for a few months now.

Re: What happened to QVC customer service?

NickNack — Tue, 04 Aug 2020 18:17:28 GMT

@SierraMom You can email the social team at QVCSocialTeam@qvc.com and they will help you. Send them your order # in an email, and they are very prompt in replying.

Re: What happened to QVC customer service?

teachvicts — Tue, 04 Aug 2020 18:18:09 GMT

I too am having a problem with delayed returns and so have decided to take a break from QVC until they figure out their return process. But, you can email them at QVCSocialTeam@qvc.com and provide them with the tracking number of the return, they will go ahead and refund you.

Re: What happened to QVC customer service?

Kachina624 — Tue, 04 Aug 2020 18:20:00 GMT

@SierraMom Returns are slow for everybody but if you are 2 months overdue, you can contact the mods at qvcsocialteam@qvc.com, including order numbers, for help.

Re: What happened to QVC customer service?

suzykee — Tue, 04 Aug 2020 20:15:37 GMT

I too am having problems with returns now. I don't order much anymore from the Q. The next step is not ordering anything and I'm there with the way Q is NOT handling the situations.

Re: What happened to QVC customer service?

AngelPuppy1 — Wed, 05 Aug 2020 09:20:19 GMT

I don't order a lot but have never had any issues. I do know that with the virus, receiving orders and getting credits, etc. has been much slower with most companies. I hope everyone can get their problems with orders, returns, etc. resolved. It's very upsetting when these things happen.