topic Re: pathetic QVC! in Customer Care

pathetic QVC!

northiie57 — Tue, 04 Aug 2020 15:38:26 GMT

I placed an order less than 24 hours ago and live chat says they cannot cancel! Order says still pending... super duper dissappointed! I just found out this morning my family ordered the same pans for me ....now I will have 2 sets that I really do not need 2 sets and on limited income....been with QVC since the beginning....shame on you!

Re: pathetic QVC!

lucky-girl — Tue, 04 Aug 2020 17:24:55 GMT

It's not QVC's fault that that you and family ordered the same item. Sorry you can not cancel, it's a shame . But they must be trying to get items shipped faster.

just wanted to add that pathetic is kind of strong.

Re: pathetic QVC!

Puppy Lips — Tue, 04 Aug 2020 15:50:49 GMT

Well at some point during the "in process" term, they have to have a point of no cancellations. Otherwise, I would think it would be a bit chaotic to contantly get updates and pull out orders that were ready to be boxed up. How much time do you think we should have for cancellations? I think there should be a set time, of like 4 hours, after which you can not cancel.

Re: pathetic QVC!

SuhseK — Tue, 04 Aug 2020 15:57:11 GMT

You can certainly return one set, when they arrive.

Re: pathetic QVC!

Love my grandkids — Tue, 04 Aug 2020 16:48:20 GMT

@northiie57 Have you attempted to reach CS?

Send an email to:

QVCSocialTeam@qvc.com

with all info needed.

Re: pathetic QVC!

Kachina624 — Tue, 04 Aug 2020 17:13:52 GMT

@Love my grandkids You're nicer than I. I wouldn't assist anyone so rude. She is, after all, addressing other QVC customers, not corporate headquarters.

Re: pathetic QVC!

Love my grandkids — Tue, 04 Aug 2020 17:32:08 GMT

@Kachina624 @northiie57 Kachina, she's rude and hysterical. Maybe she'll hush up and take action. We can only hope LOL!

Re: pathetic QVC!

GenXmuse — Tue, 04 Aug 2020 18:01:28 GMT

@Kachina624 @Love my grandkids With a few exceptions, you two are about as rude as they come here.

Re: pathetic QVC!

Miss Pepsi — Tue, 04 Aug 2020 18:05:13 GMT

Why is this shame on QVC? The length of time you have to be able to cancel an order has been less and less for whatever reason. It has been discussed on these boards many times.

Try to contact CS via email or on the phone, if you cannot cancel (and you may not be able too) just return the item when you get it.

This is NOT QVC's fault so the shame does not lie with them.

Re: pathetic QVC!

Love my grandkids — Tue, 04 Aug 2020 18:05:56 GMT

@GenXmuse Honey, read some of your own posts and then you can call anyone names!

Re: pathetic QVC!

Krimpette — Tue, 04 Aug 2020 18:25:13 GMT

If you contact one of the moderators, you'll find them more than helpful. No need to panic.

Re: pathetic QVC!

Kachina624 — Tue, 04 Aug 2020 18:25:39 GMT

@GenXmuse Pot calling the kettle black.

Re: pathetic QVC!

Abrowneyegirl — Tue, 04 Aug 2020 18:27:03 GMT

Is the item not returnable?

Perhaps that is the reason for the panic, it is a final sale, no returns?

Re: pathetic QVC!

Yesme — Tue, 04 Aug 2020 19:26:17 GMT

Let's stop the nasty banter!

Telling someone to hush up or diminishing them as "honey" is not kind or helpful.

Please stop it.

Re: pathetic QVC!

Miss Pepsi — Tue, 04 Aug 2020 19:29:56 GMT

Is the item not returnable?

Perhaps that is the reason for the panic, it is a final sale, no returns?

_____________________________________________

I am asking because I don't know, is there such a thing as a final sale? I thought with everything there was a 30 day return policy. Clearly I could be wrong thus i am asking the question.

Re: pathetic QVC!

Yesme — Tue, 04 Aug 2020 19:49:04 GMT

For a limited number of items, final sale is possible, usually labeled "blowout clearance." Keep in mind that those are still returnable due to defect.

Re: pathetic QVC!

elated — Wed, 05 Aug 2020 05:26:30 GMT

I guess I don't understand what the problem is with the OP? It is not QVC's fault regarding the two orders. If you are on a limited income, then maybe you should rethink your purchases. You can send one set back. When did she realize her family ordered her a set? This can easily be resolved by contacting QVCsocialteam@qvc.com. I am sure they will help you.