topic Return Issues? in Customer Care

Return Issues?

DebNYC31 — Tue, 04 Aug 2020 02:44:06 GMT

I shop here relatively often and have about 3 returns pending.....but I sent them back probably 4-6 weeks ago. I understand there are delays given what is going on but this is ridiculous...anyone else having the same issue?

Re: Return Issues?

rms1954 — Tue, 04 Aug 2020 03:31:40 GMT

Email qvcsocialteam@qvc.com with your order numbers. Or call CS or do a live chat. Have you tried following up with any of these options?

Re: Return Issues?

Must Love Dogs — Tue, 04 Aug 2020 03:00:43 GMT

Good evening:

Something that has worked for me: If using the Q's return label via the local post office, ask the person behind the counter for a receipt; this way, the return is scanned right away, and the receipt is proof.

Re: Return Issues?

spiderw — Tue, 04 Aug 2020 04:01:58 GMT

I didn't receive an ordered item and a return wasn't indicated of another Item I sent weeks ago. I called today and within a brief time spoke to a customer service rep. Both issues were resolved and I will be getting refunds. The representative was efficient thorough and professional. That was my experience.

Re: Return Issues?

GCR18 — Tue, 04 Aug 2020 04:02:28 GMT

Yes, email the social team. Next return, use the new process of sending in photos and your return is processed before it gets there.

Re: Return Issues?

Memebell — Tue, 04 Aug 2020 04:58:51 GMT

@GCR18 @What's this new process of sending photos? Where can I find more about that?

Re: Return Issues?

FranandZoe — Tue, 04 Aug 2020 12:53:50 GMT

@GCR18 wrote:
Yes, email the social team. Next return, use the new process of sending in photos and your return is processed before it gets there.

Whaaat? Send photos to whom/where? Actually they should do this without photos - when you use their return lable they have the tracking - Amazon does this - as soon as you mail the return they credit your account.

Re: Return Issues?

santorini — Tue, 04 Aug 2020 16:40:24 GMT

I don't go to the post office. I just use my cell phone to take a picture of what's in the box, the letter I include, and then once it's taped and the label is placed on top, I take a picture of the label. If there is a problem. I have it all in photos.

Re: Return Issues?

DAD — Wed, 05 Aug 2020 22:15:07 GMT

If I used a Q label I would contact the social team. I prepaid mine as I returned two orders & it was cheaper to pay myself. So now I wait. July 16th they were received. The orders came quickly. If you need to return or exchange something it takes forever.

Re: Return Issues?

GCR18 — Thu, 06 Aug 2020 04:34:07 GMT

@Memebell wrote:
@GCR18 @What's this new process of sending photos? Where can I find more about that?

@Memebell

I received an email from QVC. It was about faster returns. Take a picture of the label on the box and form and email it to QVC. They would process your return or start your exchange from the email. I looked in my inbox, but I must have deleted it. I looked at the return process here on the website, but it doesn't say anything about it. I know I'm not crazy, well not yet. LOL. I'll look around and see if I can find something on it.