topic Re: Customer Service -please HELP!!!!!!!!!!!!!!!!! in Customer Care

Customer Service -please HELP!!!!!!!!!!!!!!!!!

Goldengate8361 — Thu, 30 Jul 2020 23:34:59 GMT

I need to return some leggings and the bag did not arrive with a return form. I went online to my account and there was no option to print one. I was able to print a return mailing sticker--but not the return form--and the directions said that a return form must be included.

PLEASE email the "return form" to me: Order **** for item A380834. Please advise - as I need to get the return started ASAP. thank you.

edited to remove personal information (order number)

Re: Customer Service -please HELP!!!!!!!!!!!!!!!!!

Lucylu12 — Thu, 30 Jul 2020 23:29:16 GMT

@Goldengate8361 wrote:
I need to return some leggings and the bag did not arrive with a return form. I went online to my account and there was no option to print one. I was able to print a return mailing sticker--but not the return form--and the directions said that a return form must be included.
PLEASE email the "return form" to me: Order #6817361292 for item A380834. Please advise - as I need to get the return started ASAP. thank you.

Contact the qvcsocialteam@qvc.com they are quick to respond and are absolutely wonderful.

Re: Customer Service -please HELP!!!!!!!!!!!!!!!!!

KingstonsMom — Thu, 30 Jul 2020 23:33:11 GMT

@Goldengate8361

You don't have to have a return form, just write down ALL of the info the form contains (use an old one as an example to help make sure you don't miss anything) on a sheet of paper, making sure to include the reason for return and whether you want a refund or an exchange.

I've done it many times over the years when an invoice was missing, lost or destroyed.

Re: Customer Service -please HELP!!!!!!!!!!!!!!!!!

Barbara-QVC — Thu, 30 Jul 2020 23:36:10 GMT

Hi @Goldengate8361

The return form should print out along with the return label when you are in order status.

Barb

Customer Care

Re: Customer Service -please HELP!!!!!!!!!!!!!!!!!

lovesallanimals — Thu, 30 Jul 2020 23:42:02 GMT

Sometimes, I return an item and I pay for it upfront. If I have thrown out or misplaced my order receipt that came with the merchandise I just go to my order page, print out the actual order and write that I am returning it to please credit my visa.

Re: Customer Service -please HELP!!!!!!!!!!!!!!!!!

Goldengate8361 — Thu, 30 Jul 2020 23:47:47 GMT

Thank you, everybody.

@Barbara-QVC I found it.... I had printed the return label but nothing online said anything about the "return form" and the directions said the "return form" had to be included. Finally, I just picked up the printout of the return label off of the printer---and I discovered exactly what you said. So, thank you.

Sorry about the overly dramatic heading for this post.

I typed it in a rash moment of frustration . I appreciate your quick response. I'm very grateful.

Re: Customer Service -please HELP!!!!!!!!!!!!!!!!!

Barbara-QVC — Thu, 30 Jul 2020 23:49:29 GMT

@Goldengate8361

I am glad you found. it.

Re: Customer Service -please HELP!!!!!!!!!!!!!!!!!

embgm — Fri, 31 Jul 2020 00:33:07 GMT

I have written my own return slip with my name ,email,order# , item,price description of item and reason and they have accepted it.

Re: Customer Service -please HELP!!!!!!!!!!!!!!!!!

SharkE — Fri, 31 Jul 2020 22:55:47 GMT

@Lucylu12 wrote:
@Goldengate8361 wrote:
I need to return some leggings and the bag did not arrive with a return form. I went online to my account and there was no option to print one. I was able to print a return mailing sticker--but not the return form--and the directions said that a return form must be included.
PLEASE email the "return form" to me: Order #6817361292 for item A380834. Please advise - as I need to get the return started ASAP. thank you.
Contact the qvcsocialteam@qvc.com they are quick to respond and are absolutely wonderful.

QVCSOCIALTEAM@QVC.COM