topic Re: Website Acting Wacky in Customer Care

Website Acting Wacky

Spurt — Wed, 29 Jul 2020 15:51:20 GMT

Im on a laptop, Window 10, Chrome Browser.....

And I keep getting pink messages-- "unexpected error occurred", posts take long to process, or I get what looks like a white rope "processing your request".....

I logged out of QVC, closed my window, cleared my browser and flash cache and brought up a new window....same problems....

No problems whatsoever on other websites....

Re: Website Acting Wacky

millieshops — Wed, 29 Jul 2020 16:03:16 GMT

@Spurt Same message here, but if I just stop to take a sip of water, it's seems to do what I asked even with that error message.

ETA just happened with the above message!

Re: Website Acting Wacky

dooBdoo — Thu, 30 Jul 2020 01:24:37 GMT

@Spurt, It's definitely the website.

I posted about this in a Community Chat thread, and I'll add that sometimes I can't give hearts to a post and I don't have a screen shot of it but now as I'm typing this post I'm seeing, above it:

"An Unexpected Error has occurred. An Unexpected Error has occurred."

I'm seeing all sorts of problems.

The overall response time on the forums is slower than usual.

At times it displays this message:

"Your request is currently being processed..."

Also, the search process has a lag before it produces the list of suggestions.

Another thing I noticed: in some cases when I'm typing a response I get a red-box message, above the dialogue box, stating "Sorry, unable to complete the action you requested" and the draft is not auto-saved in my profile.

Other times when trying to compose or submit a post, there's the ever-popular "Authentication Failed. Authentication Ticket Mismatched, failed authorization.":

Re: Website Acting Wacky

Spurt — Wed, 29 Jul 2020 16:12:35 GMT

@millieshops wrote:
@Spurt Same message here, but if I just stop to take a sip of water, it's seems to do what I asked even with that error message.

ETA just happened with the above message!

@millieshops

Mine takes longer than that....I cleaned out my coffee pot and came back still processing...

Re: Website Acting Wacky

Anonymous — Wed, 29 Jul 2020 16:18:48 GMT

Hi @Spurt , @dooBdoo , @millieshops Is this just in Community or is it also on the QVC Website when browsing or placing an order. It could be 2 different issues.

Re: Website Acting Wacky

dooBdoo — Wed, 29 Jul 2020 16:24:42 GMT

@Anonymous wrote:
Hi @Spurt , @dooBdoo , @millieshops Is this just in Community or is it also on the QVC Website when browsing or placing an order. It could be 2 different issues.

Hi, @Anonymous! I've been looking at products in the shopping area this morning with no problems. I haven't tried placing an order, though.

From my perspective, the tech problems have been only on the Community site, not the shopping site.

Re: Website Acting Wacky

Spurt — Wed, 29 Jul 2020 16:27:04 GMT

@dooBdoo wrote:
@Anonymous wrote:
Hi @Spurt , @dooBdoo , @millieshops Is this just in Community or is it also on the QVC Website when browsing or placing an order. It could be 2 different issues.

Hi, @Anonymous! I've been looking at products in the shopping area this morning with no problems. I haven't tried placing an order, though.
From my perspective, the tech problems have been only on the Community site, not the shopping site.

@Anonymous

I agree with @dooBdoo just the Community, no problem with the rest of the website...

Re: Website Acting Wacky

SharkE — Wed, 29 Jul 2020 16:31:15 GMT

Could be a hint

ROFL

'Move along , folks, move along.'

Re: Website Acting Wacky

millieshops — Wed, 29 Jul 2020 17:51:09 GMT

@Anonymous I haven't been on the full website today, just here so far.

Re: Website Acting Wacky

SharkE — Wed, 29 Jul 2020 18:45:48 GMT

Any problems contact offline to

QVCSOCIALTEAM@QVC.COM

Re: Website Acting Wacky

Beauty Maven — Wed, 29 Jul 2020 18:52:32 GMT

I'm having trouble playing product videos. The video starts, then stops. It seems like the video isn't fully loading. This has happened over several days, many different products. I don't think it's my computer -- no problem watching videos on other sites. I've seen others complain about this too on the boards.

Re: Website Acting Wacky

SharkE — Wed, 29 Jul 2020 18:55:05 GMT

As day goes on seems it's getting better , if not, last resort is

QVCSOCIALTEAM@QVC.COM