topic Re: Processing time on orders in Customer Care

Processing time on orders

queen Betty — Wed, 29 Jul 2020 15:52:25 GMT

Hello
Is anyone else having problems with long processing times? Several orders have been processing for 5 days now. Cannot cancel says order processing and can not change. Called no straight answer 2 customer
Service people said I do not know.

Re: Processing time on orders

LOVE SIMBA — Wed, 29 Jul 2020 16:03:56 GMT

5 days is nothing. I have an order still in process from 6/19. QVC won't let me cancel the order either. Rediculous!

Re: Processing time on orders

Anonymous — Wed, 29 Jul 2020 16:22:04 GMT

I am so sorry @queen Betty , we’re currently experiencing some delivery delays and working with our shippers who are experiencing delays to get your order to you as quickly as possible.

Re: Processing time on orders

tampalady — Wed, 29 Jul 2020 17:14:22 GMT

I am now waiting for orders sitting in the Tampa Airport for days. A couple I never received, received credit but I would have liked the product. I could not reorder, out of stock. Hope I get the other orders.

Re: Processing time on orders

SharkE — Wed, 29 Jul 2020 17:15:30 GMT

QVCSOCIALTEAM@QVC.COM

Always contact them offline at

QVCSOCIALTEAM@QVC.COM

Re: Processing time on orders

ignanello Pebble Leather — Wed, 29 Jul 2020 22:11:21 GMT

My order I placed on July 15th to be delivered today (29th) has not shipped yet, can't get anyone on the phone ....live chat is not live, tried it 3 times no one every came to chat...what poor service !

Re: Processing time on orders

SharkE — Wed, 29 Jul 2020 22:41:55 GMT

read message 5

Re: Processing time on orders

SarahW — Wed, 29 Jul 2020 22:56:25 GMT

@SharkE wrote:
QVCSOCIALTEAM@QVC.COM

Always contact them offline at

QVCSOCIALTEAM@QVC.COM

I doubt that they would be able to speed up processing or shipping. (And if you're sending an email, it's not "offline.")

Re: Processing time on orders

HLP — Thu, 30 Jul 2020 07:25:32 GMT

@queen Betty wrote:
Hello
Is anyone else having problems with long processing times? Several orders have been processing for 5 days now. Cannot cancel says order processing and can not change. Called no straight answer 2 customer
Service people said I do not know.

I have a bracelet somewhere for 10 days, been in Warendale, PA for 5 and still there. I think I'm going to have to call the post office there. My things get close to me , then sent off away ,then back closer, just ridiculous.