topic Re: I am having trouble with videos palying in Customer Care

I am having trouble with videos palying

livein kindness — Fri, 24 Jul 2020 21:38:47 GMT

My videos on the product pages just keep buffering and will not play. Is anyone else having this problem.

Re: I am having trouble with videos palying

sligo — Fri, 24 Jul 2020 22:18:18 GMT

@livein kindness, I am not able to see either the past couple of days. Video shows no sound and video does not play

Re: I am having trouble with videos palying

Kachina624 — Fri, 24 Jul 2020 22:22:01 GMT

@sligo @livein kindness It has been reported.

Re: I am having trouble with videos palying

spent2much — Fri, 24 Jul 2020 23:54:15 GMT

I always have problems with the videos loading... lots of buffering. I just figured it was time to get a new computer.

Re: I am having trouble with videos palying

barefootwillow — Sat, 25 Jul 2020 19:21:24 GMT

For days and days, having trouble with videos not playing, they just keep buffering after 3 or 4 seconds. Haven't said anything until now, to give time for them to fix. I couldn't imagine they didn't know it was an issue. Also, the issue of "no access" early in the morning to the website. This morning, I just waited until after 9am to try the website and it opened up. Don't know if it is actually "fixed" or if they just are not broadcasting early in the mornings??

Re: I am having trouble with videos palying

mitzywhite — Sun, 26 Jul 2020 01:39:26 GMT

This has been happening to me beginning today on my laptop. I can watch QVC live online but when I go to watch a particular product, after about 2-3 seconds it just buffers. It looks like I'm not the only one having this issue. I don't have the problem on my phone, but do on my laptop.

Re: I am having trouble with videos palying

DAD — Sun, 26 Jul 2020 12:06:25 GMT

Mine has been doing it for about 5 days. They need a new computer system or they need someone to fix the existing system. They made many changes last year & nothing works like it used to! I found an item I am interested in but until I can see it on a person I'll wait!

Re: I am having trouble with videos palying

Pecky — Sun, 26 Jul 2020 13:57:14 GMT

Yes, it has been almost a week now.

Re: I am having trouble with videos palying

ilovethesun — Sun, 26 Jul 2020 14:07:49 GMT

I am also having trouble seeing the videos!!!!! Can see only for a few seconds and then video buffers. Therefore I haven't been shopping at QVC.

I can't watch the shows 24/7 and look to the videos to see representation of products! But if I can't see what I am buying. I lose all interest entirely to purchase!

Please fix, the problem!!!!

Re: I am having trouble with videos palying

DAD — Sun, 26 Jul 2020 14:19:21 GMT

I decided to look on my husbands computer as he doesn't have windows 10. I can see the videos on his! I think most people did upgrade to windows 10. So now they can look into why videos don't work with windows 10! I am glad I was able to watch the video. It's not for me!!

Re: I am having trouble with videos palying

mkm — Sun, 26 Jul 2020 20:20:31 GMT

I have been having troubles with videos not playing and was wondering if it might be due to Windows 10 which has been nothing but a royal pain. I will check into that further and see what I can find out. I know I will not purchase something new if I cannot view the videos.

Re: I am having trouble with videos palying

agda — Mon, 27 Jul 2020 01:44:49 GMT

It's QVC, not the search engine's fault. HSN videos play just fine. ? What's with the Q last couple of weeks? Maybe I should be happy, as will save me $$...lol

Re: I am having trouble with videos palying

mitzywhite — Mon, 27 Jul 2020 13:59:10 GMT

At home, I have Microsoft Edge for my browswer and the videos start buffering after a few seconds. Now I just tried watching a video at where I work and only have Internet Explorer and the videos play with that. I'm wondering if it has to do with a compatibility issues with Microsoft Edge.

What browser are you all using that the videos aren't working?

Re: I am having trouble with videos palying

Pecky — Mon, 27 Jul 2020 14:04:45 GMT

@mitzywhite wrote:
At home, I have Microsoft Edge for my browswer and the videos start buffering after a few seconds. Now I just tried watching a video at where I work and only have Internet Explorer and the videos play with that. I'm wondering if it has to do with a compatibility issues with Microsoft Edge.

What browser are you all using that the videos aren't working?

@mitzywhite I have Microsof Edge also and I am having the exact issue. I can watch videos with Microsoft Edge with HSN & Shop HQ but not here. I can watch QVC videos on my phone.

Re: I am having trouble with videos palying

ScarletDove — Mon, 27 Jul 2020 15:17:51 GMT

Yep been going on for about 4 days now on Edge...tried Firefox and videos will play.

Re: I am having trouble with videos palying

mitzywhite — Mon, 27 Jul 2020 15:19:13 GMT

I really believe it is between QVC and Microsoft Edge. They need to fix their bug issue.

Re: I am having trouble with videos palying

Free2be — Mon, 27 Jul 2020 19:27:18 GMT

I'm having the same problem but with both Edge and Firefox.

Re: I am having trouble with videos palying

livein kindness — Mon, 27 Jul 2020 21:56:12 GMT

When i use window 10 they do not play. I open QVC in chrome and they play.

hopefullyt they will fix it soon. they do buffer for a little at first but hey come on and play.

Re: I am having trouble with videos palying

stellabystarlight — Tue, 28 Jul 2020 20:07:19 GMT

I have Microsoft Edge and I am having the same problem. Video buffers after about 5 seconds and will not play. I will not go to another browser because I will lose my Solid State stream which protects against virus.