topic Re: Help with return in Customer Care

Help with return

raetime — Sat, 25 Jul 2020 14:49:24 GMT

I returned order #6525234229 on July 11th and the tracking return says usps picked it up on July 13th and it is in their hands. That is where it stops. I tried to call CS but can't get threw (on hold and then the line goes dead). How do I find out what happened to my package, i need the tracking number for USPS to call them. Please help.

Re: Help with return

Ret — Sat, 25 Jul 2020 15:14:17 GMT

I have the same status for two returned items picked up July 15. Returns are taking extra long now, the last time I returned a few items and they weren't processed after 3 weeks, I emailed Social.Team@qvc.com and a nice man named Melvin assisted me in getting my returns credited. I'm giving my recent returns another week or so, then I'll email the team. Hope this helps.

Re: Help with return

raetime — Sat, 25 Jul 2020 19:16:02 GMT

Thanks for the info. Guess I will have to wait it out. Sounds like QVC has some return issues.

Re: Help with return

Kachina624 — Sat, 25 Jul 2020 20:59:36 GMT

@raetime You can email the mods including order number at qvcsocialteam@qvc.com and perhaps they can expedite your refund.