topic Re: Mods - Need Help in Receiving My Package in Customer Care

Mods - Need Help in Receiving My Package

Diamonds22 — Fri, 24 Jul 2020 03:28:16 GMT

Mods I need help in getting my package. It has been sitting in Laurel, MD since July 13, 2020 & here it is July 23, 10 days later & I still haven't received it. I ordered 2 & only received 1. Order Number *****, Box #2, I have tried several ways to find out what the problem is to no avail.

Would appreciate any help you can give.

***edited to remove personal info

Re: Mods - Need Help in Receiving My Package

Barbara-QVC — Fri, 24 Jul 2020 03:29:51 GMT

Hi @Diamonds22

I am sorry that there has been no additional movement on Box #2. I would be happy to send a replacement if you would like.

Barb

Customer Care

Re: Mods - Need Help in Receiving My Package

Diamonds22 — Fri, 24 Jul 2020 03:32:16 GMT

@Barbara-QVC wrote:
Hi @Diamonds22

I am sorry that there has been no additional movement on Box #2. I would be happy to send a replacement if you would like.

Barb
Customer Care

Yes if the color Red is still available.

Re: Mods - Need Help in Receiving My Package

Barbara-QVC — Fri, 24 Jul 2020 03:38:56 GMT

@Diamonds22

I have issued a replacement for the red candle holders. You should receive them on or about 8/1.

Barb

Re: Mods - Need Help in Receiving My Package

Diamonds22 — Fri, 24 Jul 2020 03:40:49 GMT

@Barbara-QVC wrote:
@Diamonds22

I have issued a replacement for the red candle holders. You should receive them on or about 8/1.

Barb

Thank you so much for the quick reply & getting a replacement.

Re: Mods - Need Help in Receiving My Package

Barbara-QVC — Fri, 24 Jul 2020 03:46:40 GMT

@Diamonds22

You are most welcome! If the original shipment should arrive, you can send it back at no charge using the return label.