topic Re: Mods please help with return in Customer Care

Mods please help with return

sally in philly — Thu, 23 Jul 2020 16:20:49 GMT

Returned shoes on 7/9/2020. Have receipt. It was picked up , but tracking says USPS does not have it anymore and no more tracking info. Customer service says " can't talk to me, thier lines are too busy". What do I do.

Thank you for any help you can offer.

Re: Mods please help with return

Mz iMac — Thu, 23 Jul 2020 17:34:31 GMT

@sally in philly

Suggest you send an email to: QVCSocialTeam@qvc.com

The MODS will sort this out for you.

Re: Mods please help with return

Barbara-QVC — Fri, 24 Jul 2020 01:42:20 GMT

Hi @sally in philly

Once USPS hands the package over to the returns agent, the tracking is no longer available via USPS. I have been able to track your return - were you requesting a refund or an exchange on the Earth Flats?

Barb

Customer Care

Re: Mods please help with return

sally in philly — Fri, 24 Jul 2020 03:58:58 GMT

Thank you for your quick reply. I request a refund to my credit card ( the card it was purchased with).

thanks again for your help.

Re: Mods please help with return

Barbara-QVC — Fri, 24 Jul 2020 04:04:05 GMT

@sally in philly

I have issued a refund of $39.98 to your Visa. The final easy pay installment has been cancelled.

Barb

Re: Mods please help with return

sally in philly — Sat, 25 Jul 2020 04:56:12 GMT

Thank you so much.