topic What's going on with the return process at QVC????? in Customer Care

What's going on with the return process at QVC?????

kurious — Thu, 23 Jul 2020 15:20:24 GMT

I realize we are in a pandeminc, however the returns process is abysmal.

Items I've returned on July 2nd (post office, QVC return label) seem to be in LIMBO.

When one CAN get through to QVC CS, they encourage you to continue to wait, be patient until the item arrives back to QVC.

This was NOT happening in March, April, and May.....what's going on????

QVC are you listening?

There is a HUGE formerly-loyal customer base that is about to say GOOD BYE to the Q.

Please figure out what's going on and PLEASE LET US KNOW!!!!!!

Thank you.

Re: What's going on with the return process at QVC?????

BarbiHollywood — Thu, 23 Jul 2020 15:29:41 GMT

Drop a line to QVCsocialteam@qvc.com

They are very good about responding.

Everyone's been having issues with returns and deliveries. Strange things are happening. The other night, I happened to wake up in the middle of the night so I checked my mail, and there was an order placed for an item that I had requested months ago as an exchange but was out of stock. Why would QVC just randomly go ahead and place an order for me?? I quickly canceled it.

Re: What's going on with the return process at QVC?????

Puppy Lips — Thu, 23 Jul 2020 18:29:13 GMT

@kurious wrote:
I realize we are in a pandeminc, however the returns process is abysmal.

Items I've returned on July 2nd (post office, QVC return label) seem to be in LIMBO.
When one CAN get through to QVC CS, they encourage you to continue to wait, be patient until the item arrives back to QVC.
This was NOT happening in March, April, and May.....what's going on????

QVC are you listening?

There is a HUGE formerly-loyal customer base that is about to say GOOD BYE to the Q.

Please figure out what's going on and PLEASE LET US KNOW!!!!!!

Thank you.

@kurious I also returned something on July 2. I got the email today that a credit was issued. I agree that it is taking way too long.

Re: What's going on with the return process at QVC?????

grooms — Thu, 23 Jul 2020 19:46:42 GMT

How about just this: " What is going on with QVC period!"